Harmonization of Apprenticeship Training

Provincial and territorial apprenticeship authorities are each responsible for their respective apprenticeship programs. In the spirit of continual improvement, and to facilitate mobility among apprentices in Canada, participating authorities have agreed to work towards harmonizing certain aspects of their programs where possible. After consulting with their stakeholders in the trade, they have reached consensus on the following elements. Note that implementation of these elements may vary from jurisdiction to jurisdiction, depending on their own circumstances. For more information on the implementation in any province and territory, please contact that jurisdiction’s apprenticeship authority.

1. Trade name

The official Red Seal name for this trade is Parts Technician.

2. Number of Levels of Apprenticeship

The number of levels of technical training recommended for this trade is 3 (three).

3. Total Training Hours During Apprenticeship Training

The total hours of training, including both on-the-job and in-school training for this trade is 5400.

4. Sequencing Topics and Related Sub-tasks

The topic titles in the table below are placed in a column for each apprenticeship level for technical training. Each topic is accompanied by the sub-tasks and their reference number. The topics in the grey shaded cells represent those that are covered “in context” with other training in the subsequent years.

Sequencing Topics and Related Sub-tasks
Level 1 Level 2 Level 3
  Safety-Related Functions in context Safety-Related Functions in context
  Tools and Equipment in context Tools and Equipment in context
  Organizes Work in context Organizes Work in context
    Retail Customers in context
    Wholesale Customers in context
  Internal Customers in context  
Safety-Related Functions
  • 1.01 Maintains safe work environment
  • 1.02 Uses personal protective equipment (PPE) and safety equipment
   
Tools and Equipment
  • 2.01 Uses catalogues and price lists
  • 2.02 Uses hand tools
  • 2.03 Operates power tools
  • 2.04 Operates warehouse tools and equipment
  • 2.05 Uses measuring and testing tools and equipment
  • 2.06 Operates business machines
  • 2.07 Uses computers and digital devices
   
Organizes Work
  • 3.01 Uses work-related documents
  • 3.02 Prioritizes tasks
   
Communication
  • 4.01 Uses communication techniques
  Mentoring
  • 4.02 Uses mentoring technique
Retail Customers
  • 5.01 Identifies retail customers’ needs
  • 5.02 Provides technical information to retail customers
Retail Customers
  • 5.02 Provides technical information to retail customers
 
Wholesale Customers
  • 6.01 Identifies wholesale customers’ needs
  • 6.02. Provides training opportunities and technical information to wholesale customers
Wholesale Customers
  • 6.01 Identifies wholesale customers’ needs
  • 6.02. Provides training opportunities and technical information to wholesale customers
 
Internal Customers
  • 7.01 Identifies internal customers’ needs
  • 7.02 Maintains inventory and records for internal customers
  Internal Customers
  • 7.02 Maintains inventory and records for internal customers
General Customer Service
  • 8.02 Provides no-fee value-added services and information
  • 8.03 Records customer information
General Customer Service
  • 8.01 Prepares customer quotes
  • 8.02 Provides no-fee value-added services and information
  • 8.03 Records customer information
  • 8.04 Implements product improvement programs (PIP)
General Customer Service
  • 8.01 Prepares customer quotes
  • 8.02 Provides no-fee value-added services and information
  • 8.03 Records customer information
Parts (Identification)
  • 9.01 Identifies parts function
  • 9.02 Identifies parts application
  • 9.03 Identifies parts number
Parts (Identification)
  • 9.01 Identifies parts function
  • 9.02 Identifies parts application
  • 9.03 Identifies parts number
 
Parts (Sourcing)
  • 10.01 Searches inventory for parts
  • 10.02 Identifies suppliers
Parts (Sourcing)
  • 10.01 Searches inventory for parts
  • 10.02 Identifies suppliers
  • 10.03 Purchases parts
  • 10.04 Arranges shipment of special orders
Parts (Sourcing)
  • 10.02 Identifies suppliers
  • 10.03 Purchases parts
  • 10.04 Arranges shipment of special orders
  Parts and Materials (Handling)
  • 11.03 Rotates stock
  • 11.04 Places inventory in designated location
Parts and Materials (Handling)
  • 11.01 Maintains storage design layout
  • 11.02 Handles sensitive products
  • 11.03 Rotates inventory
  • 11.04 Places inventory in designated location
  Inventory Control
  • 12.01 Manages core and warranty inventory
  • 12.04 Participates in periodic physical inventory count
Inventory Control
  • 12.01 Manages core and warranty inventory
  • 12.02 Handles parts inventory recalls
  • 12.03 Maintains inventory levels
  • 12.04 Participates in periodic physical inventory count
Shipping and Receiving (Introduction)
  • 13.01 Verifies estimated time of arrival (ETA)
  • 13.02 Receives incoming shipment
  • 13.03 Resolves order discrepancies
  • 13.04 Prepares for shipment
Shipping and Receiving
  • 13.01 Verifies estimated time of arrival (ETA)
  • 13.02 Receives incoming shipment
  • 13.03 Resolves order discrepancies
  • 13.04 Prepares for shipment
Shipping and Receiving
  • 13.01 Verifies estimated time of arrival (ETA)
  • 13.02 Receives incoming shipment
  • 13.03 Resolves order discrepancies
  • 13.04 Prepares for shipment
  Products and Services Promotion
  • 14.02 Uses digital marketing
  • 14.03 Recommends parts and products to customer
  • 14.04 Recommends services to customer
Products and Services Promotion
  • 14.01 Displays products and literature
  • 14.02 Uses digital marketing
  • 14.03 Recommends parts and products to customer
  • 14.04 Recommends services to customer
    Pricing Formula
  • 15.01 Calculates additional costs
  • 15.02 Overrides price
Financial Transactions
  • 16.01 Generates invoices
Financial Transactions
  • 16.01 Generates invoices
  • 16.02 Accepts payments
  • 16.03 Processes customer returns
  • 16.04 Processes day-end reports
Financial Transactions
  • 16.03 Processes customer returns
  • 16.04 Processes day-end reports