Examination Weightings

Pie Chart of Red Seal Examination Weightings

This pie chart represents a breakdown of the interprovincial Red Seal examination. Percentages are based on the collective input from workers from the trade from across Canada. The Task Matrix on the next pages indicates the breakdown of tasks and sub-tasks within each Major Work Activity and the breakdown of questions assigned to the Tasks. The Interprovincial examination for this trade has 120 questions.

Parts Technician - Task Matrix and Weightings

Major Work Activity A – Performs common occupational skills 16%

Task A-1 Performs safety-related functions 23%
- A-1.01 Maintains safe work environment
- A-1.02 Uses personal protective equipment (PPE) and safety equipment
Task A-2 Uses tools and equipment 32%
- A-2.01 Uses catalogs and price lists
- A-2.02 Uses hand tools
- A-2.03 Operates power tools
- A-2.04 Operates warehouse tools and equipment
- A-2.05 Uses measuring and testing tools and equipment
- A-2.06 Operates business machines
- A-2.07 Uses computers and digital devices
Task A-3 Organizes work 27%
- A-3.01 Uses work-related documents
- A-3.02 Prioritizes tasks
Task A-4 Communicates with others 18%
- A-4.01 Uses communication techniques
- A-4.02 Uses mentoring techniques

Major Work Activity B – Performs customer service 22%

Task B-5 Provides services to retail customers 22%
- B-5.01 Identifies retail customers’ needs
- B-5.02 Provides technical information to retail customers
Task B-6 Provides services to wholesale customers 22%
- B-6.01 Identifies wholesale customers’ needs
- B-6.02 Provides training opportunities and technical information to wholesale customers
Task B-7 Provides services to internal customers 21%
- B-7.01 Identifies internal customers’ needs
- B-7.02 Maintains inventory and records for internal customers
Task B-8 Provides general customer service and support 35%
- B-8.01 Prepares customer quotes
- B-8.02 Provides no-fee value-added services and information
- B-8.03 Records customer information
- B-8.04 Implements product improvement programs (PIP)

Major Work Activity C – Performs parts acquisition 24%

Task C-9 Identifies parts 56%
- C-9.01 Identifies parts function
- C-9.02 Identifies parts application
- C-9.03 Identifies parts number
Task C-10 Sources parts 44%
- C-10.01 Searches inventory for parts
- C-10.02 Identifies suppliers
- C-10.03 Purchases parts
- C-10.04 Arranges shipment of special orders

Major Work Activity D – Performs warehousing and inventory 25%

Task D-11 Handles parts and materials 39%
- D-11.01 Maintains storage design layout
- D-11.02 Handles sensitive products
- D-11.03 Rotates inventory
- D-11.04 Places inventory in designated location
Task D-12 Performs inventory control 35%
- D-12.01 Manages core and warranty inventory
- D-12.02 Handles parts inventory recalls
- D-12.03 Maintains inventory levels
- D-12.04 Participates in periodic physical inventory count
Task D-13 Performs shipping and receiving duties 26%
- D-13.01 Verifies estimated time of arrival (ETA)
- D-13.02 Receives incoming shipment
- D-13.03 Resolves order discrepancies
- D-13.04 Prepares for shipment

Major Work Activity E – Applies business practices 13%

Task E-14 Promotes products and services 26%
- E-14.01 Displays products and literature
- E-14.02 Uses digital marketing
- E-14.03 Recommends parts and products to customer
- E-14.04 Recommends services to customer
Task E-15 Implements pricing formula 29%
- E-15.01 Calculates additional costs
- E-15.02 Overrides price
Task E-16 Processes financial transactions 45%
- E-16.01 Generates invoices
- E-16.02 Accepts payments
- E-16.03 Processes customer returns
- E-16.04 Processes day-end reports