Table of Contents
Task A-1 Performs safety-related and hygienic functions
Task Descriptor
Hairstylists clean, sanitize and disinfect tools and equipment to avoid cross-contamination.
A-1.01 Disinfects tools and equipment
A-1.01 Disinfects tools and equipment
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Skills
| Reference Code |
Performance Criteria |
Evidence of Attainment |
| A-1.01.01P |
clean tools and equipment |
tools and equipment are cleaned so that disinfecting procedure is effective |
| A-1.01.02P |
select method of disinfection |
method of disinfection is selected according to health and safety rules and regulations, type of contamination and type of tools and equipment |
| A-1.01.03P |
disinfect tools and equipment |
tools and equipment are disinfected according to manufacturers’ specifications and directions using methods |
| A-1.01.04P |
replace disinfecting solution |
disinfecting solution is replaced according to manufacturers’ specifications to maintain required disinfecting strength |
| A-1.01.05P |
store sanitizing and disinfecting solutions |
sanitizing and disinfecting solutions are stored according to manufacturers’ specifications |
Range of Variables
- methods include: spraying disinfectant, wiping, soaking tools in disinfectant solution
Knowledge
| Reference Code |
Learning Outcomes |
Learning Objectives |
| A-1.01.01L |
demonstrate knowledge of disinfecting products, tools, and their applications |
describe the importance of disinfection when working in a salon environment |
| identify types of cleaning and disinfecting products and their applications |
| identify types of disinfecting tools and equipment and their applications |
| identify hazards and describe safe work practices |
| A-1.01.02L |
demonstrate knowledge of the procedures used for disinfecting tools and equipment |
describe the methods used to disinfect tools and equipment |
| A-1.01.03L |
demonstrate knowledge of regulatory requirements pertaining to the disinfection of tools and equipment |
identify and describe workplace health and safety rules and regulations, OH&S Act and WHMIS regulations |
Range of Variables
- methods include: spraying disinfectant, wiping, soaking tools in disinfectant solution
A-1.02 Sanitizes towels, capes and smocks
A-1.02 Sanitizes towels, capes and smocks
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Skills
| Reference Code |
Performance Criteria |
Evidence of Attainment |
| A-1.02.01P |
operate washing and drying machine |
washing and drying machines are operated according to manufacturers’ specifications and directions |
| A-1.02.02P |
select detergent for towels, capes and smocks |
detergent for towels, capes and smocks is selected |
| A-1.02.03P |
wash towels |
towels are washed after every use and according to jurisdictional regulations |
| A-1.02.04P |
wash capes and smocks |
capes and smocks are washed according to jurisdictional regulations |
| A-1.02.05P |
inspect capes, towels and smocks for stains and wear |
capes, towels and smocks are inspected for stains and wear and replaced as required |
Knowledge
| Reference Code |
Learning Outcomes |
Learning Objectives |
| A-1.02.01L |
demonstrate knowledge of sanitizing products, tools and equipment, and their applications |
describe the importance of sanitation when working in a salon environment |
| identify types of sanitizing tools, equipment and products and their applications |
| identify hazards and describe safe work practices |
| A-1.02.02L |
demonstrate knowledge of the procedures used for sanitizing towels, capes and smocks |
describe the procedure used to sanitize towels, capes and smocks |
| A-1.02.03L |
demonstrate knowledge of regulatory requirements pertaining to the sanitization of towels, capes and smocks |
identify and describe workplace health and safety rules and regulations pertaining to the sanitization of towels, capes and smocks |
A-1.03 Maintains safe and hygienic work environment
A-1.03 Maintains safe and hygienic work environment
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Skills
| Reference Code |
Performance Criteria |
Evidence of Attainment |
| A-1.03.01P |
clean work area |
work area is cleaned according to health and safety rules and regulations and for infection control |
| A-1.03.02P |
ensure that all areas for clients and employees are safe |
hazards are removed or controlled to prevent injury or accidents |
| A-1.03.03P |
discard sharps |
sharps are discarded according to health and safety rules and regulations to prevent infection and injury |
| A-1.03.04P |
use personal protective equipment (PPE) |
PPE is used according to manufacturers’ specifications and directions to protect self and client |
| A-1.03.05P |
use safety equipment |
safety equipment is used according to manufacturers’ specifications and directions |
| A-1.03.06P |
perform basic first aid |
basic first aid is performed according to salon policies and procedures |
| A-1.03.07P |
store salon supplies |
salon supplies are stored to maintain safety and cleanliness and according to jurisdictional regulations |
| A-1.03.08P |
maintain personal hygiene |
personal hygiene is maintained |
Range of Variables
- infection control includes: washing hands, cleaning work station, keeping garbage bins covered, keeping towel bins covered
- hazards include: slipping, tripping, electrical shock, blood spills, communicable diseases
- personal protective equipment (PPE) includes: gloves, smocks, masks, safety glasses
- safety equipment includes: fire extinguishers, first aid kits, eyewash station
- salon supplies include: colour, lighteners, peroxide, chemical texturizers, cleaning products, styling products
Knowledge
| Reference Code |
Learning Outcomes |
Learning Objectives |
| A-1.03.01L |
demonstrate knowledge of safe and hygienic work practices |
describe the importance of sanitation when working in a salon environment |
| identify hazards and describe safe work practices |
| describe methods of infection control |
| describe methods of disposal for infectious materials |
| identify types of PPE and safety equipment and describe their applications and limitations |
| describe the procedures used to maintain PPE and safety equipment |
| describe the importance of maintaining personal hygiene |
| describe basic first aid requirements and techniques |
| A-1.03.02L |
demonstrate knowledge of regulatory requirements pertaining to safety |
identify and describe workplace health and safety rules and regulations |
Range of Variables
- hazards include: slipping, tripping, electrical shock, blood spills, communicable diseases
- infection control includes: washing hands, cleaning work station, keeping garbage bins covered, keeping towel bins covered
- infectious materials include: sharps, contaminated materials (towels, capes)
- PPE includes: gloves, smocks, masks, safety glasses
- safety equipment includes: fire extinguishers, first aid kits, eyewash station
Task A-2 Uses tools and equipment
Task Descriptor
Hairstylists use tools and equipment to perform client services. They maintain their tools and equipment to maximize their longevity.
A-2.01 Uses manual tools
A-2.01 Uses manual tools
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Skills
| Reference Code |
Performance Criteria |
Evidence of Attainment |
| A-2.01.01P |
clean/sanitize, disinfect and oil cutting tools |
cutting tools are cleaned/sanitized, disinfected and oiled according to manufacturers’ specifications and directions |
| A-2.01.02P |
replace worn and damaged cutting tools and their components |
worn and damaged cutting tools and their components are replaced by a professional technician if necessary |
| A-2.01.03P |
sharpen cutting tools |
cutting tools are sharpened using a professional sharpening technician when needed |
| A-2.01.04P |
remove debris from styling tools |
debris from styling tools is removed |
| A-2.01.05P |
replace or maintain chemical texturizing rods |
chemical texturizing rods are maintained using maintenance techniques according to jurisdictional regulations by removing all traces of product or replaced when damaged |
| A-2.01.06P |
organize and store manual tools |
manual tools are organized and stored according to jurisdictional regulations |
| A-2.01.07P |
maintain colouring tools |
colouring tools are maintained according to jurisdictional regulations by removing all traces of product to prevent unintentional mixing of colours |
Range of Variables
- cutting tools include: shears, blades
- styling tools include: combs, brushes, clips, rollers
- maintenance techniques are: cleaning and disinfecting tools after use
- manual tools include: shears, chemical texturizing tools, combs, brushes, blades
- colouring tools include: applicator bottles, non-metallic bowls, colour brushes, reusable highlighting caps and hooks
Knowledge
| Reference Code |
Learning Outcomes |
Learning Objectives |
| A-2.01.01L |
demonstrate knowledge of manual tools, their characteristics, applications, and procedures for use |
identify types of manual tools and describe their characteristics and applications |
| identify types of cutting tools and describe their characteristics and applications |
| identify types of styling tools and describe their characteristics and applications |
| identify types of chemical texturizing rods and describe their characteristics and applications |
| identify types of colouring tools and describe their characteristics and applications |
| A-2.01.02L |
demonstrate knowledge of the procedures used to inspect and maintain manual tools |
describe the procedures used to inspect and maintain manual tools |
| describe the procedures used to inspect and maintain styling tools |
| describe the procedures used to inspect and maintain chemical texturizing tools |
| describe the procedures used to inspect and maintain colouring tools |
| A-2.01.03L |
demonstrate knowledge of regulatory requirements pertaining to the use and maintenance of manual tools |
identify and describe health and safety rules and regulations |
Range of Variables
- manual tools include: shears, chemical texturizing tools, combs, brushes, blades
- cutting tools include: shears, blades
- styling tools include: combs, brushes, clips, rollers
- colouring tools include: applicator bottles, non-metallic bowls, colour brushes, reusable highlighting caps and hooks
A-2.02 Uses electric tools
A-2.02 Uses electric tools
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Skills
| Reference Code |
Performance Criteria |
Evidence of Attainment |
| A-2.02.01P |
remove debris and oil from clippers and trimmers and then re-oiL |
debris and oil is removed from clippers and trimmers and they are re-oiled for optimal performance |
| A-2.02.02P |
remove debris from filter in hair dryers |
debris is removed from filter in hair dryers for optimal performance |
| A-2.02.03P |
remove product build-up from surface of electric tools |
product build-up is removed from surface of electric tools |
| A-2.02.04P |
organize and store electric tools |
electric tools are organized and stored |
| A-2.02.05P |
inspect electric tools |
electric tools are inspected and replaced or repaired according to manufacturers’ specifications and directions |
Range of Variables
- electric tools include: thermal tools (curling irons, flat irons), hair dryers, colour-processing equipment, clippers, trimmers
Knowledge
| Reference Code |
Learning Outcomes |
Learning Objectives |
| A-2.02.01L |
demonstrate knowledge of electric tools, their characteristics, applications, and procedures for use |
identify types of electric tools and describe their characteristics, applications and procedures for use |
| A-2.02.02L |
demonstrate knowledge of the procedures used to inspect and maintain electric tools |
describe the procedures used to inspect and maintain electric tools |
| A-2.02.03L |
demonstrate knowledge of regulatory requirements pertaining to the use and maintenance of electric tools |
identify and describe health and safety rules and regulations pertaining to the use and maintenance of electric tools |
Range of Variables
- electric tools include: thermal tools (curling irons, flat irons), hair dryers, colour-processing equipment, clippers, trimmers
A-2.03 Uses major equipment
A-2.03 Uses major equipment
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Skills
| Reference Code |
Performance Criteria |
Evidence of Attainment |
| A-2.03.01P |
select major equipment |
major equipment is selected according to job task |
| A-2.03.02P |
maintain major equipment |
major equipment is maintained according to manufacturers’ specifications |
| A-2.03.03P |
adjust major equipment |
major equipment is adjusted according to hairstylist ergonomic needs |
| A-2.03.04P |
inspect major equipment |
major equipment is inspected for breakage and malfunctions and arranged for repairs and replacements |
Range of Variables
- major equipment includes: electric/hydraulic chairs, sinks, overhead hood dryers, stationary hood dryers, cutting stools, hair processing lamps, trolleys
Knowledge
| Reference Code |
Learning Outcomes |
Learning Objectives |
| A-2.03.01L |
demonstrate knowledge of major equipment, their characteristics, applications, and procedures for use |
identify types of major equipment and describe their characteristics, applications and procedures for use |
| A-2.03.02L |
demonstrate knowledge of the procedures used to inspect and maintain major equipment |
describe the procedures used to inspect and maintain major equipment |
| A-2.03.03L |
demonstrate knowledge of regulatory requirements pertaining to the use and maintenance of major equipment |
identify and describe health and safety rules and regulations pertaining to the use and maintenance of major equipment |
Range of Variables
- major equipment includes: electric/hydraulic chairs, sinks, overhead hood dryers, stationary hood dryers, cutting stools, hair processing lamps, trolleys
Task A-3 Prepares for client services
Task Descriptor
In order to ensure efficient delivery of services, hairstylists will refer to salon documents and have a thorough consultation with the client.
A-3.01 Consults with client
A-3.01 Consults with client
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Skills
| Reference Code |
Performance Criteria |
Evidence of Attainment |
| A-3.01.01P |
obtain client information |
client information is obtained by completing forms and by asking questions |
| A-3.01.02P |
determine client needs |
client needs are determined by listening attentively |
| A-3.01.03P |
identify condition of hair and scalp |
condition of hair and scalp is identified in relation to past services |
| A-3.01.04P |
identify client features |
client features are identified |
| A-3.01.05P |
identify client service required |
client service required is identified and explained to client |
| A-3.01.06P |
inform client of estimated time, cost and maintenance required for desired services |
client is informed of estimated time, cost and maintenance required for desired services |
| A-3.01.07P |
confirm services with client |
services to be performed are confirmed with client |
Range of Variables
- client information includes: style desires, allergies, sensitivity, medical conditions, hair history, formulas used, personal information
- condition of hair and scalp includes: previous chemical treatments, products, hair history, unfavourable conditions of scalp and hair
- client features include: skin tone, hair type, profile, facial shape, growth patterns
- services include: styling, cutting, chemical services, scalp treatments, shampoo
Knowledge
| Reference Code |
Learning Outcomes |
Learning Objectives |
| A-3.01.01L |
demonstrate knowledge of consultation skills |
identify types of client information required from client before performing services |
| identify types of salon documents required to provide client services |
| describe procedure to identify condition of hair and scalp and client features |
| explain the process involved to perform client services |
| describe procedure to determine time, cost and maintenance of proposed service |
| A-3.01.02L |
demonstrate knowledge of the regulatory requirements pertaining to the collection of personal information |
describe the Personal Information Protection and Electronic Documents Act (PIPEDA) in relation to the collection of personal information |
Range of Variables
- client information includes: style desires, allergies, sensitivity, medical conditions, hair history, formulas used, personal information
- services include: styling, cutting, chemical services, scalp treatments, shampoo
- salon documents include: client scheduling system, manufacturers’ specifications and directions, waivers, client records, receipts, consultation questionnaire, price lists, brochures
- condition of hair and scalp includes: previous chemical treatments, products, hair history, unfavourable conditions of scalp and hair
- client features include: skin tone, hair type, profile, facial shape, growth patterns
A-3.02 Plans client services
A-3.02 Plans client services
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Skills
| Reference Code |
Performance Criteria |
Evidence of Attainment |
| A-3.02.01P |
assess time required for service |
time required for service is assessed |
| A-3.02.02P |
organize schedule and manage time effectively |
schedule is organized and time is managed effectively to coordinate multiple clients and services |
| A-3.02.03P |
select and organize products, supplies, tools and equipment |
products, supplies, tools and equipment are selected and organized according to services to be performed |
Range of Variables
- services include: styling, cutting, chemical services, scalp treatments, shampoo, facial grooming
Knowledge
| Reference Code |
Learning Outcomes |
Learning Objectives |
| A-3.02.01L |
demonstrate knowledge of the procedures used to plan client services |
describe procedures used to identify time required for service to be performed |
| describe the considerations required to schedule and manage time to coordinate multiple clients and services |
| describe procedures used to determine products, supplies, tools and equipment required for services to be performed |
| describe procedures used to organize products, supplies, tools and equipment |
Range of Variables
- services include: styling, cutting, chemical services, scalp treatments, shampoo, facial grooming
A-3.03 Drapes client
A-3.03 Drapes client
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Skills
| Reference Code |
Performance Criteria |
Evidence of Attainment |
| A-3.03.01P |
select cape |
cape is selected according to service |
| A-3.03.02P |
determine barrier required between neck and cape |
barrier required between neck and cape is determined to protect skin and according to service being performed |
| A-3.03.03P |
drape cape on client |
cape is draped on client to protect clothing and skin according to salon policies and procedures, and jurisdictional regulations |
| A-3.03.04P |
drape towel |
client is draped with towel according to service being provided |
| A-3.03.05P |
secure cape |
cape is secured around client’s neck with appropriate fastening method |
Range of Variables
- capes include: waterproof, nylon
- services include: styling, cutting, chemical, scalp treatments, shampoo
Knowledge
| Reference Code |
Learning Outcomes |
Learning Objectives |
| A-3.03.01L |
demonstrate knowledge of procedures used to drape clients |
identify types of capes required for service to be performed |
| describe procedures used to establish barrier required between neck and cape |
| identify fasteners used to secure cape |
| A-3.03.02L |
demonstrate knowledge of regulatory requirements pertaining to draping |
identify and describe workplace health and safety rules and regulations pertaining to draping |
Range of Variables
- capes include: waterproof, nylon
- services include: styling, cutting, chemical, scalp treatments, shampoo
A-3.04 Uses documentation
A-3.04 Uses documentation
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Skills
| Reference Code |
Performance Criteria |
Evidence of Attainment |
| A-3.04.01P |
record and store client information |
client information is recorded and stored according to the PIPEDA |
| A-3.04.02P |
consult salon documents |
salon documents are consulted |
| A-3.04.03P |
use swatch books and colour charts |
swatch books and colour charts are used to select colour desired |
| A-3.04.04P |
organize information and documents |
information and documents are organized according to salon policies and procedures using document management system |
| A-3.04.05P |
update client information |
client information is updated |
Range of Variables
- client information includes: style desires, allergies, sensitivity, medical conditions, hair history, formulas used, personal information
- salon documents include: client scheduling system, manufacturers’ specifications and directions, waivers, client records, receipts, consultation questionnaire, price lists, brochures
Knowledge
| Reference Code |
Learning Outcomes |
Learning Objectives |
| A-3.04.01L |
demonstrate knowledge of trade-related documentation and its use |
identify and interpret salon documents |
| identify, interpret and record client information |
| identify and interpret swatch books and colour charts |
| describe procedures used to organize information and documents in a document management system |
| A-3.04.02L |
demonstrate knowledge of the regulatory requirements pertaining to the collection of personal information |
describe PIPEDA in relation to the collection of personal information |
Range of Variables
- salon documents include: client scheduling system, manufacturers’ specifications and directions, waivers, client records, receipts, consultation questionnaire, price lists, brochures
- client information includes: style desires, allergies, sensitivity, medical conditions, hair history, formulas used, personal information
Task A-4 Uses communication and mentoring techniques
Task Descriptor
Learning in the trades is done primarily in the workplace with tradespeople passing on their skills and knowledge to apprentices, as well as sharing knowledge among themselves. Apprenticeship is, and always has been about mentoring – learning workplace skills and passing them on. Because of the importance of this to the trade, this task covers the activities related to communication in the workplace and mentoring skills.
A-4.01 Uses communication techniques
A-4.01 Uses communication techniques
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Skills
| Reference Code |
Performance Criteria |
Evidence of Attainment |
| A-4.01.01P |
demonstrate communication practices with individuals or in a group |
instructions and messages are interpreted by all parties involved in communication |
| A-4.01.02P |
listen using active listening practices |
active listening practices are utilized |
| A-4.01.03P |
receive and respond to feedback on work |
response to feedback indicates understanding and that corrective measures are taken |
| A-4.01.04P |
explain and provide feedback |
explanation and feedback is provided and task is carried out as directed |
| A-4.01.05P |
use questioning to improve communication |
questions enhance understanding, on-the-job training and goal setting |
| A-4.01.06P |
participate in safety and information meetings |
meetings are attended, information is relayed to the workforce, and is applied |
Range of Variables
- active listening includes: hearing, interpreting, reflecting, responding, paraphrasing
Knowledge
| Reference Code |
Learning Outcomes |
Learning Objectives |
| A-4.01.01L |
demonstrate knowledge of trade terminology |
define terminology used in the trade |
| A-4.01.02L |
demonstrate knowledge of effective communication practices |
describe the importance of using effective verbal and non-verbal communication with people in the workplace |
| identify sources of information to effectively communicate |
| identify communication and learning styles |
| describe effective listening and speaking skills |
| identify personal responsibilities and attitudes that contribute to on-the-job success |
| identify the value of diversity in the workplace |
| identify communication that constitutes harassment and discrimination |
Range of Variables
- people in the workplace include: other tradespeople, colleagues, apprentices, supervisors, clients, authorities having jurisdiction (AHJ), manufacturers
- sources of information include: regulations, codes, occupational health and safety requirements, AHJ requirements, company and client documentation
- learning styles include: seeing it, hearing it, trying it
- personal responsibilities and attitudes include: asking questions, working safely, accepting constructive feedback, time management and punctuality, respect for authority, good stewardship of materials, tools and property, efficient work practice
- harassment includes: objectionable conduct, comment or display made either on a one-time or continuous basis that demeans, belittles, or causes personal humiliation or embarrassment to the recipient, cyber bullying
- discrimination is prohibited based on: race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, disability, genetic characteristics, pardoned conviction
A-4.02 Uses mentoring techniques
A-4.02 Uses mentoring techniques
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Skills
| Reference Code |
Performance Criteria |
Evidence of Attainment |
| A-4.02.01P |
identify and communicate learning objective and point of lesson |
apprentice or learner can explain the objective and point of the lesson |
| A-4.02.02P |
link skill to other skills and the job |
skill order and unplanned learning opportunities are defined |
| A-4.02.03P |
demonstrate performance of a skill to an apprentice or learner |
steps required to demonstrate a skill are performed |
| A-4.02.04P |
set up conditions required for an apprentice or learner to practice a skill |
practice conditions are set up so that the skill can be practiced safely by the apprentice or learner |
| A-4.02.05P |
assess apprentice or learner’s ability to perform tasks with increasing independence |
performance of apprentice or learner improves with practice to a point where the skill can be done with little supervision |
| A-4.02.06P |
give supportive and corrective feedback |
apprentice or learner adopts best practice after having been given supportive or corrective feedback |
| A-4.02.07P |
support apprentices or learners in pursuing technical training opportunities |
technical training is completed within timeframe prescribed by apprenticeship authority |
| A-4.02.08P |
support anti-harassment in the workplace |
workplace is harassment- and discrimination-free |
| A-4.02.09P |
assess apprentice or learner suitability to the trade during probationary period |
apprentice or learner is given feedback that helps them identify their own strengths and weaknesses and suitability for the trade |
Range of Variables
- steps required to demonstrate a skill include: identifying the who, what, where, when, why, and how, explaining, showing, giving encouragement, following up to ensure skill is performed correctly
- practice conditions means: guided, limited independence, full independence
- harassment includes: objectionable conduct, comment or display made either on a one-time or continuous basis that demeans, belittles, or causes personal humiliation or embarrassment to the recipient, cyber bullying
- discrimination is prohibited based on: race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, disability, genetic characteristics, pardoned conviction
Knowledge
| Reference Code |
Learning Outcomes |
Learning Objectives |
| A-4.02.01L |
demonstrate knowledge of strategies for learning skills in the workplace |
describe the importance of individual experience |
| describe the shared responsibilities for workplace learning |
| determine one’s own learning preferences and explain how these relate to learning new skills |
| describe the importance of different types of skills in the workplace |
| describe the importance of essential skills in the workplace |
| identify different learning styles |
| identify different learning needs and strategies to meet them |
| identify strategies to assist in learning a skill |
| A-4.02.02L |
demonstrate knowledge of strategies for teaching workplace skills |
identify different roles played by a workplace mentor |
| describe mentoring skills |
| explain the importance of identifying the point of a lesson |
| identify how to choose a good time to present a lesson |
| explain the importance of linking the lessons |
| identify the components of the skill (the context) |
| describe considerations in setting up opportunities for skill practice |
| explain the importance of providing feedback |
| identify techniques for giving effective feedback |
| describe a skills assessment |
| identify methods of assessing progress |
| explain how to adjust a lesson to different situations |
Range of Variables
- essential skills are: reading, writing, document use, oral communication, numeracy, thinking, working with others, digital technology, continuous learning
- learning styles include: seeing it, hearing it, trying it
- learning needs include: learning disabilities, learning preferences, language proficiency
- strategies to assist in learning a skill include: understanding the principles of instruction, developing coaching skills, being patient, providing feedback
- mentoring skills include: identifying the point of the skill, linking the practice and demonstration of the skill, giving feedback, assessing skills and progress