Major Work Activity A - Common occupational skills

Table of Contents

• Task A-1 Performs safety-related activities
  • A-1.01-Uses personal protective equipment (PPE) and safety equipment
  • A-1.02-Maintains safe work environment
• Task A-2 Uses and maintains tools and equipment
  • A-2.01-Uses tools and equipment
  • A-2.02-Uses lifting, moving and access equipment
• Task A-3 Performs common work practices and procedures
  • A-3.01-Uses documentation
  • A-3.02-Identifies recalls and service bulletins
  • A-3.03-Performs pre-delivery inspections (PDI)
• Task A-4 Uses communication and mentoring techniques
  • A-4.01-Uses communication techniques
  • A-4.02-Uses mentoring techniques

Task A-1 Performs safety-related activities

Task descriptor

Recreation vehicle service technicians must be aware of jurisdictional safety and environmental acts and regulations to recognize and address potential hazards on the job. They must be competent in the use of personal protective equipment (PPE) and safety equipment to protect themselves and others from hazards that cannot be eliminated or mitigated to safe levels.

Range of variables

• PPE includes: safety glasses, safety boots, face shields, gloves, fall protection systems, respirators and cartridges, welding shields including protective wear
• safety acts and regulations include: Workplace Hazardous Materials Information System (WHMIS), Occupation Health and Safety (OH&S) Acts, Transportation of Dangerous Goods (TDG), Environmental Acts, safety authorities
• safety equipment includes: eyewash stations, first aid kits, fire extinguishers, spill kits
• deficiencies and hazards include: expired fire extinguishers, exposed metal on steel toe boots, contaminated eyewash stations, damaged PPE, damaged equipment

Range of variables

• PPE includes: safety glasses, safety boots, face shields, gloves, fall protection systems, respirators and cartridges, welding shields including protective wear
• safety equipment includes: eyewash stations, first aid kits, fire extinguishers, spill kits
• safety acts and regulations include: WHMIS, OH&S Acts, TDG, Environmental Acts, safety authorities
• deficiencies and hazards include: expired fire extinguishers, exposed metal on steel toe boots, contaminated eyewash stations, damaged PPE, damaged equipment

Range of variables

• equipment includes: saws, grinders, power tools
• hazards include: solvents, debris, waste, long hair, jewellery, loose clothing, spills
• safety acts and regulations include: WHMIS, OH&S Acts, TDG, Environmental Acts, safety authorities
• explosive and chemical hazards include: paints, solvents, sealants, epoxies, propane tanks, oxyacetylene tanks
• safety hazards include: condition of power cords, damaged electrical receptacles, damaged hand rails, damaged lifting devices
• safety equipment includes: eyewash stations, first aid kits, fire extinguishers, spill kits, fall protection systems, respirators and cartridges, welding shields including protective wear

Range of variables

• safety equipment includes: eyewash stations, first aid kits, fire extinguishers, spill kits, fall protection systems, respirators and cartridges, welding shields including protective wear
• hazards include: solvents, debris, waste, long hair, jewellery, loose clothing, spills
• safety hazards include: condition of power cords, damaged electrical receptacles, damaged hand rails, damaged lifting devices
• maintaining cleanliness includes: cleaning up spills, removing debris, removing hazards
• safety acts and regulations include: WHMIS, OH&S Acts, TDG, Environmental Acts, safety authorities

Task A-2 Uses and maintains tools and equipment

Task descriptor

Recreation vehicle service technicians use and maintain tools and equipment according to manufacturers' specifications, and company policies and procedures. This results in increased production and safety of self and others, and reduced damage to materials, tools, equipment and customer property. Appropriate PPE and safety equipment are used when using access equipment to work at heights. Various types of moving, hoisting and lifting equipment are used to position RVs for service.

Range of variables

• tools (requiring lubrication) include: jacks, trolley jacks, pneumatic, oxy-fuel cutting equipment

Range of variables

• safety acts and regulations include: WHMIS, OH&S Acts, TDG, Environmental Acts, safety authorities

Range of variables

• lifting equipment includes: forklifts, jacks (floor, hydraulic, pallet), hoists, stands, material lifts, lifting table
• moving equipment includes: front end loaders, forklifts, dollies
• access equipment includes: scaffolding (sectional), ladders (step ladders, multipurpose ladders, rolling step ladders)

Range of variables

• lifting equipment includes: forklifts, jacks (floor, hydraulic, pallet), hoists, stands, material lifts, lifting table
• moving equipment includes: front end loaders, forklifts, dollies
• access equipment includes: scaffolding (sectional), ladders (step ladders, multipurpose ladders, rolling step ladders)

Task A-3 Performs common work practices and procedures

Task descriptor

Recreation vehicle service technicians interpret drawings and prints, specifications, schematics and sketches. They also receive service bulletins, recall information, perform pre-delivery inspections (PDI) and report their findings.

Range of variables

• technical documents include: drawings, prints, diagrams, schematics, flow charts, sketches
• business documentation includes: work orders, estimating guides, service or repair guides, check lists, certification documents (jurisdictional requirements)
• installations include: liquefied petroleum (LP) gas systems, electrical systems, structural components

Range of variables

• technical documents include: drawings, prints, diagrams, schematics, flow charts, sketches
• business documentation includes: work orders, estimating guides, service or repair guides, check lists, certification documents (jurisdictional requirements)

Range of variables

• recalls and service bulletins include: National Transportation Safety Board (NTSB), manufacturer, Canadian Safety Authority (CSA), Canadian Electrical Code (CEC), jurisdictional safety authorities

Range of variables

• recalls and service bulletins include: NTSB, manufacturer, CSA, CEC, jurisdictional safety authorities

Task A-4 Uses communication and mentoring techniques

Task descriptor

An apprenticeship is primarily completed in the workplace by mentors passing on their skills and knowledge to apprentices, as well as sharing knowledge among themselves. Apprenticeship has always succeeded by mentoring apprentices and passing on workplace skills, knowledge and techniques to perform the tasks to a high level of accuracy and minimal deficiencies. The importance of communication and mentoring is highly important to ensure accurate staff information, professional service and customer satisfaction.

Range of variables

• active listening includes: hearing, interpreting, reflecting, responding, paraphrasing
• electronic communications include: email, text messages

Range of variables

• people in the workplace include: other tradespeople, colleagues, apprentices, supervisors, customers, jurisdictional representatives, manufacturers
• sources of information include: regulations, codes, occupational health and safety requirements, jurisdictional requirements, prints, drawings, schematics, sketches, specifications, company and customer documentation
• learning styles include: visual, auditory, reading, writing, kinesthetic
• active listening includes: hearing, interpreting, reflecting, responding, paraphrasing
• personal responsibilities and attitudes include: asking questions, working safely, accepting constructive feedback, time management and punctuality, respect for others, respect knowledge of others, good stewardship of materials, tools and property, efficient work practice
• harassment: as defined by the Canadian and jurisdictional Human Rights Commissions
• discrimination:as defined by the Canadian Human Rights Act and jurisdictional human rights laws
• electronic communications include: email, text messages

Range of variables

• steps required to demonstrate a skill include: understanding who, what, where, when, why, and how, explain point of lesson, link lesson, demonstrate skill, provide practice time and encouragement, skill is performed correctly, provide supportive or corrective feedback
• practice conditions means: guided, limited independence, full independence
• harassment: as defined by the Canadian and jurisdictional Human Rights Commissions
• discrimination:as defined by the Canadian Human Rights Act and jurisdictional human rights laws

Range of variables

• essential skills are: reading, document use, writing, oral communication, numeracy, thinking, working with others, digital technology, continuous learning
• learning styles include: visual, auditory, reading, writing, kinesthetic
• learning needs include: learning disabilities, learning preferences, language proficiency
• strategies to assist in learning a skill include: understanding the basic principles of instruction, developing coaching skills, providing practice time, being mature and patient, providing supportive or corrective feedback
• teaching skills include: identifying point of lesson, linking lesson, demonstrating skill, providing practice, assessing skills and progress, providing supportive or corrective feedback