Major Work Activity C - Performs parts acquisition
Table of contents
Task C-9 Identifies parts
Task descriptor
Parts technicians identify appropriate parts to meet customers’ needs on a continuous basis.
C-9.01 Identifies parts function
| NL | NS | PE | NB | QC | ON | MB | SK | AB | BC | NT | YT | NU |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| NV | yes | yes | NV | ND | yes | yes | yes | yes | yes | NV | NV | NV |
| Reference Code | Performance Criteria | Evidence of Attainment |
|---|---|---|
| C-9.01.01P | identify part using techniques | techniques are used to identify part according to company policies and procedures |
| C-9.01.02P | determine where part fits in motive system | location of where part fits in motive system is determined |
Range of variables
- techniques include: consulting with customer, comparing part to catalog, consulting a colleague, taking measurements, online resources, manufacturers’ reference materials
- motive system includes: electrical, electronics, mechanical, hydraulic, structural, pneumatic
| Reference Code | Learning Outcomes | Learning Objectives |
|---|---|---|
| C-9.01.01L | demonstrate knowledge of parts, their function and their fit in motive systems | identify different types of parts, and describe their characteristics and applications |
| define terminology associated with parts | ||
| describe product lines carried | ||
| identify motive systems, and describe their characteristics and applications | ||
| identify tools related to or required forpart application, and describe their characteristics and applications | ||
| describe operating systems | ||
| describe available cataloging resources | ||
| describe available technical assistance | ||
| identify power equipment, and describe their characteristics and applications | ||
| C-9.01.02L | demonstrate knowledge of procedures to identify parts, their function and their fit in motive systems | describe procedures to identify parts and their function |
| describe procedures to determine where part fits in motive system |
Range of variables
- motive system includes: electrical, electronics, mechanical, hydraulic, structural, pneumatic
- operating systems include: fuel, hybrid, electric vehicles (EV), hydrogen, electric-powered
- power equipment includes: small engine, automotive, agricultural, recreational, industrial, marine
C-9.02 Identifies parts application
| NL | NS | PE | NB | QC | ON | MB | SK | AB | BC | NT | YT | NU |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| NV | yes | yes | NV | ND | yes | yes | yes | yes | yes | NV | NV | NV |
| Reference Code | Performance Criteria | Evidence of Attainment |
|---|---|---|
| C-9.02.01P | verify function of parts | function of parts is verified with customer |
| C-9.02.02P | confirm and interpret parts information | parts information is confirmed and interpreted |
| C-9.02.03P | consider customer modification to vehicle or parts | customer modification to vehicle or parts is considered |
Range of variables
- parts information includes: model or model number, casting number, year, make, VIN
| Reference Code | Learning Outcomes | Learning Objectives |
|---|---|---|
| C-9.02.01L | demonstrate knowledge of parts, and their function and fit in motive systems | identify different types of parts, and describe their characteristics and applications |
| define terminology associated with parts | ||
| describe product lines carried | ||
| identify motive systems, and describe their characteristics and applications | ||
| identify tools related to or required for part application, and describe their characteristics and applications | ||
| describe operating systems | ||
| describe available cataloguing resources | ||
| describe available technical assistance | ||
| identify power equipment, and describe their characteristics and applications | ||
| C-9.02.02L | demonstrate knowledge of procedures to identify parts,and their function and fit in motive systems | describe procedures to identify part and its function |
| describe procedures to determine where a part fits in motive system or recommend customer modification to vehicle or parts |
Range of variables
- motive systems include: electrical, electronics, mechanical, hydraulic, structural, pneumatic
- operating systems include: fuel, hybrid, EV, hydrogen, electric-powered
- power equipment includes: small engine, automotive, agricultural, recreational, industrial, marine
C-9.03 Identifies parts number
| NL | NS | PE | NB | QC | ON | MB | SK | AB | BC | NT | YT | NU |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| NV | yes | yes | NV | ND | yes | yes | yes | yes | yes | NV | NV | NV |
| Reference Code | Performance Criteria | Evidence of Attainment |
|---|---|---|
| C-9.03.01P | use parts information | parts information is interpreted to obtain part number |
| C-9.03.02P | measure dimensions of parts | dimensions of parts are measured to determine part number |
| C-9.03.03P | cross-reference information | information is cross-referenced to determine alternate suppliers’ parts numbers |
| C-9.03.04P | use supersession | supersession is used to determine updated part number |
Range of variables
- parts information includes: VIN, make, model, year or production date, manufacturers’ part number
- dimensions include: OD, ID, length, height, circumference, volume
| Reference Code | Learning Outcomes | Learning Objectives |
|---|---|---|
| C-9.03.01L | demonstrate knowledge of parts, and their function and fit in motive systems | identify different types of parts, and describe their characteristics and applications |
| define terminology associated with parts | ||
| describe product lines carried | ||
| identify motive structural and mechanical systems, and describe their characteristics and applications | ||
| identify tools related to or required for part application, and describe their characteristics and applications | ||
| describe operating systems | ||
| describe available cataloging resources | ||
| describe available technical assistance | ||
| identify power equipment, and describe their characteristics and applications | ||
| identify and describe alternate suppliers | ||
| identify types of supersession records, and describe their purpose and applications | ||
| C-9.03.02L | demonstrate knowledge of procedures to identify part numbers | describe procedures to identify part numbers |
| describe procedures to measure dimensions of parts | ||
| describe procedures to cross-reference to determine alternate supplier part numbers | ||
| describe supersession and associated application and procedures |
Range of variables
- motive systems include: electrical, electronics, mechanical, hydraulic, structural, pneumatic
- operating systems include: fuel, hybrid, EV, hydrogen, electric-powered
- power equipment includes: small engine, automotive, agricultural, recreational, industrial, marine
- dimensions include: OD, ID, length, height, circumference, volume
Task C-10 Sources parts
Task descriptor
Parts technicians must search their inventory and outside suppliers to find and purchase required parts to meet their customers’ needs. They may also arrange for delivery of special orders depending on circumstances and priorities.
C-10.01 Searches inventory for parts
| NL | NS | PE | NB | QC | ON | MB | SK | AB | BC | NT | YT | NU |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| NV | yes | yes | NV | ND | yes | yes | yes | yes | yes | NV | NV | NV |
| Reference Code | Performance Criteria | Evidence of Attainment |
|---|---|---|
| C-10.01.01P | determine availability of parts and location of bin | availability of parts and location of bin are determined according to inventory management system |
| C-10.01.02P | produce pick list/ticket | pick list/ticket is produced to acquire parts needed |
| C-10.01.03P | locate parts for picking | parts are located by reading pick list/ticket |
| C-10.01.04P | select carrying devices | carrying devices are selected according to location and dimension of parts |
| C-10.01.05P | determine picking sequence | picking sequence is determined according to location and dimension of parts |
| C-10.01.06P | retrieve parts from inventory | parts are retrieved from inventory |
| C-10.01.07P | identify and record parts discrepancies | parts discrepancies are identified and recorded by reconciling and adjusting accordingly |
| C-10.01.08P | identify damaged or defective parts and products | damaged or defective parts and products are identified by performing comparison and visual inspection |
Range of variables
- carrying devices include: hand truck, dolly, cart, battery carrier, forklift, ride-on pallet truck, order pickers, truck mounted forklift
| Reference Code | Learning Outcomes | Learning Objectives |
|---|---|---|
| C-10.01.01L | demonstrate knowledge of searching inventory for parts | describe inventory management system |
| define terminology associated with searching inventory for parts | ||
| describe store and warehouse layout | ||
| describe bin location system, and determine part location | ||
| describe pick lists/tickets, and their characteristics and applications | ||
| explain picking sequencing | ||
| identify types of carrying devices, and describe their characteristics and applications | ||
| describe company policies and procedures on damaged or defective parts and part discrepancies including reconciling and adjusting | ||
| identify potential hazards, and describe safe work practices associated with retrieving parts from inventory | ||
| describe PPE requirements and safety procedures when handling parts and products | ||
| C-10.01.02L | demonstrate knowledge of procedures to search inventory for parts | describe procedures to search inventory for parts |
| describe procedures to retrieve parts from inventory | ||
| describe procedures to address damaged or defective parts and part discrepancies |
Range of variables
- carrying devices include: hand truck, dolly, cart, battery carrier, forklift, ride-on pallet truck, order pickers, truck mounted forklift
C-10.02 Identifies suppliers
| NL | NS | PE | NB | QC | ON | MB | SK | AB | BC | NT | YT | NU |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| NV | yes | yes | NV | ND | yes | yes | yes | yes | yes | NV | NV | NV |
| Reference Code | Performance Criteria | Evidence of Attainment |
|---|---|---|
| C-10.02.01P | search available suppliers for most competitive price and availability | available suppliers are searched for most competitive price and availability |
| C-10.02.02P | determine alternative sources | alternative sources are determined |
| C-10.02.03P | identify parts available for rebuilds and source suppliers to rebuild parts | parts available for rebuilds are identified and suppliers sourced to rebuild parts |
Range of variables
- suppliers include: OEM, aftermarket, remanufacturers, rebuilders, recyclers
- alternative sources include: machine shops to rebuild core parts, recyclers, online distributors, local competitors
| Reference Code | Learning Outcomes | Learning Objectives |
|---|---|---|
| C-10.02.01L | demonstrate knowledge of identifying suppliers | identify available suppliers, price and availability of parts |
| define terminology associated with identifying suppliers | ||
| identify alternative sources, and describe their characteristics and applications | ||
| describe competitive marketing strategies | ||
| identify and describe parts available for rebuilds | ||
| C-10.02.02L | demonstrate knowledge of procedures to identify suppliers | describe procedures to identify suppliers |
| describe procedures to source suppliers to rebuild parts | ||
| describe procedures to address shortages in inventory |
Range of variables
- suppliers include: OEM, aftermarket, remanufacturers, rebuilders, recyclers
- alternative sources include: machine shops to rebuild core parts, recyclers, online distributors, local competitors
C-10.03 Purchases parts
| NL | NS | PE | NB | QC | ON | MB | SK | AB | BC | NT | YT | NU |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| NV | yes | yes | NV | ND | yes | yes | yes | yes | yes | NV | NV | NV |
| Reference Code | Performance Criteria | Evidence of Attainment |
|---|---|---|
| C-10.03.01P | confirm price and availability | price and availability are confirmed |
| C-10.03.02P | issue PO, work order, requisition order or repair order | PO, work order, requisition order or repair order is issued |
| C-10.03.03P | calculate net cost | net cost is calculated taking into consideration additional costs |
| C-10.03.04P | make back order arrangements | back order arrangements are made |
| C-10.03.05P | follow up on back orders or outstanding orders | back orders or outstanding orders with suppliers are expedited |
| C-10.03.06P | confirm suppliers return and warranty policy | suppliers return and warranty policy is confirmed |
Range of variables
- additional costs include: shipping, environmental, taxes, customs, duty, freight, brokerage, currency exchange, labour charges, downtime, core charges, restocking fees
- suppliers include: OEM, aftermarket, remanufacturers, rebuilders, recyclers, online distributers, local competitors
| Reference Code | Learning Outcomes | Learning Objectives |
|---|---|---|
| C-10.03.01L | demonstrate knowledge of purchasing parts | identify available suppliers, and explain process to confirm price and availability of parts |
| define terminology associated with purchasing parts | ||
| describe competitive marketing strategies | ||
| explain differences between mark-up and margin | ||
| identify and describe additional costs | ||
| describe suppliers return policy and warranty | ||
| C-10.03.02L | demonstrate knowledge of procedures to purchase parts | describe procedures to purchase parts |
| explain calculation of downtime costs | ||
| describe procedures to address shortages in inventory | ||
| describe procedure to calculate net cost |
Range of variables
- suppliers include: OEM, aftermarket, remanufacturers, rebuilders, recyclers, online distributers, local competitors
- additional costs include: shipping, environmental, taxes, customs, duty, freight, brokerage, currency exchange, labour charges, downtime, core charges, restocking fees
C-10.04 Arranges shipment of special orders
| NL | NS | PE | NB | QC | ON | MB | SK | AB | BC | NT | YT | NU |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| NV | yes | yes | NV | ND | yes | yes | yes | yes | yes | NV | NV | NV |
| Reference Code | Performance Criteria | Evidence of Attainment |
|---|---|---|
| C-10.04.01P | determine mode of transportation | mode of transportation is determined according to priority and circumstances |
| C-10.04.02P | inform customer of additional freight or brokerage charges | customer is informed of additional freight or brokerage charges |
| C-10.04.03P | consult carrier schedule to determine estimated time of arrival (ETA) | carrier schedule is consulted to determine ETA |
| C-10.04.04P | inform shipping department of rush orders | shipping department is informed of rush orders |
| C-10.04.05P | place parts on hold for future pick‑up | parts are placed on hold for future pick‑up |
| C-10.04.06P | track shipment to ensure on-time delivery | shipment is tracked to ensure on-time delivery |
| C-10.04.07P | coordinate delivery of special order with customer | delivery of special order is coordinated with customer |
Range of variables
- mode of transportation includes: land, sea, air
| Reference Code | Learning Outcomes | Learning Objectives |
|---|---|---|
| C-10.04.01L | demonstrate knowledge of shipping special orders | identify mode of transportation, and describe its characteristics and applications |
| identify and describe additional costs | ||
| define terminology associated with shipping special orders | ||
| explain carrier shipping schedule | ||
| identify destination of product options, and describe their characteristics and applications | ||
| C-10.04.02L | demonstrate knowledge of procedures to ship and track special orders | describe procedures to ship and track special orders |
| describe procedures to communicate with shipping department | ||
| describe pick-up procedures | ||
| describe procedures to determine size and weight of part |
Range of variables
- mode of transportation includes: land, sea, air
- additional costs include: shipping, environmental, taxes, customs, duty, freight, brokerage, currency exchange, labour charges, downtime, core charges, restocking fees
- destination of product includes: delivery bin, front counter, back counter