Major Work Activity A - Performs common occupational skills

Table of contents

Task A-1 Performs safety-related functions

Task descriptor

Motorcycle technicians carry out their duties following required safety procedures and jurisdictional regulations.

A-1.01 Maintains safe work environment

A-1.01 Maintains safe work environment
NL NS PE NB QC ON MB SK AB BC NT YT NU
NV yes yes NV ND yes ND ND NV yes ND ND ND
Skills
Reference Code Performance Criteria Evidence of Attainment
A-1.01.01P follow safety procedures safety procedures are followed according to safety data sheet (SDS) and workplace policies and procedures
A-1.01.02P stabilize motorcycle using equipment motorcycle is stabilized using equipment to prevent it from tipping or falling
A-1.01.03P perform general housekeeping general housekeeping is performed according to workplace policies
A-1.01.04P maintain personal and shared tools and equipment personal and shared tools and equipment are maintained to prevent personal injury
A-1.01.05P identify and communicate general safety issues general safety issues are identified and communicated according to workplace policies and procedures
A-1.01.06P recycle and dispose of hazardous and non-hazardous waste and materials hazardous and non-hazardous waste and materials are recycled and disposed of according to workplace policies and jurisdictional regulations

Range of variables

Knowledge
Reference Code Learning Outcomes Learning Objectives
A-1.01.01L demonstrate knowledge of maintaining safe work environment describe safe work practices to maintain safe work environment
identify workers’ rights and responsibilities
explain short and long term effects of exposure to hazardous waste and materials, and noisy environments
A-1.01.02L demonstrate knowledge of procedures to maintain safe work environment describe procedures to stabilize motorcycle
describe general housekeeping procedures
describe procedures to maintain personal and shared tools and equipment
describe workplace practices and procedures
A-1.01.03L demonstrate knowledge of regulatory requirements pertaining to safety identify Workplace Hazardous Materials Information System (WHMIS) and describe its applications
describe company safety policies and procedures, including safety training requirements and emergency procedures
identify jurisdictional workplace health and safety acts and regulations
describe jurisdictional regulations and procedures for disposal and recycling hazardous and non-hazardous waste and materials
describe liability for manufacturers, shops and journeypersons

Range of variables

A-1.02 Uses personal protective equipment (PPE) and safety equipment

A-1.02 Uses personal protective equipment (PPE) and safety equipment
NL NS PE NB QC ON MB SK AB BC NT YT NU
NV yes yes NV ND yes ND ND NV yes ND ND ND
Skills
Reference Code Performance Criteria Evidence of Attainment
A-1.02.01P select and wear PPE PPE is selected and worn when handling hazardous waste and materials, working in noisy environments, and according to jurisdictional regulations
A-1.02.02P use safety equipment safety equipment is used according to jurisdictional regulations and manufacturers’ instructions
A-1.02.03P inspect, maintain and store PPE and safety equipment PPE and safety equipment is inspected, maintained and stored according to workplace policies and procedures

Range of variables

Knowledge
Reference Code Learning Outcomes Learning Objectives
A-1.02.01L demonstrate knowledge of PPE and safety equipment, their applications, limitations and procedures for use identify types of PPE and safety equipment, and describe their applications, limitations and procedures for use
identify location of PPE and safety equipment and on-site first aid stations
describe workplace practices and procedures
A-1.02.02L demonstrate knowledge of regulatory requirements pertaining to use of PPE and safety equipment identify WHMIS and describe its applications
describe workplace safety policies and procedures, including safety training requirements and emergency procedures
identify jurisdictional workplace health and safety acts and regulations

Range of variables

Task A-2 Performs routine work practices

Task descriptor

Motorcycle technicians perform many tasks on a daily basis, which include maintenance, assembly of new motorcycles, storage and restoration of motorcycles to operating condition after storage. They also conduct safety inspections, verify repairs and provide reports and recommendations to supervisors and clients.

A-2.01 Uses trade-related consumables

A-2.01 Uses trade-related consumables
NL NS PE NB QC ON MB SK AB BC NT YT NU
NV yes yes NV ND yes ND ND NV yes ND ND ND
Skills
Reference Code Performance Criteria Evidence of Attainment
A-2.01.01P apply consumables consumables are applied according to manufacturers’ recommendations
A-2.01.02P store and dispose of consumables consumables are stored and disposed of according to manufacturers’ guidelines and jurisdictional safety regulations

Range of variables

Knowledge
Reference Code Learning Outcomes Learning Objectives
A-2.01.01L demonstrate knowledge of consumables, their applications and limitations identify types of consumables, and describe their applications and limitations
A-2.01.02L demonstrate knowledge of procedures for use of consumables describe procedures to use consumables
describe procedures for storage and disposal of consumables
describe workplace practices and procedures
A-2.01.03L demonstrate knowledge of regulatory requirements and manufacturers’ guidelines for disposal and storage of consumables describe jurisdictional regulations and manufacturers’ guidelines for disposal and storage of consumables
describe WHMIS regulations for use of consumables

Range of variables

A-2.02 Performs periodic maintenance

A-2.02 Performs periodic maintenance
NL NS PE NB QC ON MB SK AB BC NT YT NU
NV yes yes NV ND yes ND ND NV yes ND ND ND
Skills
Reference Code Performance Criteria Evidence of Attainment
A-2.02.01P check settings settings are checked according to manufacturers’ specifications
A-2.02.02P change fluids fluids are changed according to condition of fluids and manufacturers’ specifications
A-2.02.03P change components components are changed according to manufacturers’ specifications
A-2.02.04P adjust, clean and lubricate components componentsare adjusted, cleaned and lubricated according to manufacturers’ specifications
A-2.02.05P check fault code history fault code history is checked according to manufacturers’ specifications
A-2.02.06P test ride motorcycle motorcycle is test ridden to confirm it performs to expectations

Range of variables

Knowledge
Reference Code Learning Outcomes Learning Objectives
A-2.02.01L demonstrate knowledge of maintenance requirements identify manufacturers’ recommended maintenance schedules
identify settings to be maintained
identify components to be maintained and describe their function
A-2.02.02L demonstrate knowledge of maintenance procedures describe manufacturers’ recommended maintenance procedures for components
describe workplace practices and procedures

Range of variables

A-2.03 Performs storage procedures

A-2.03 Performs storage procedures
NL NS PE NB QC ON MB SK AB BC NT YT NU
NV yes yes NV ND yes ND ND NV yes ND ND ND
Skills
Reference Code Performance Criteria Evidence of Attainment
A-2.03.01P prepare motorcycle for short-term (seasonal) storage motorcycle is prepared for short-term (seasonal) storage by performing procedures
A-2.03.02P prepare motorcycle for long-term storage motorcycle is prepared for long-term storage by performing procedures, in addition to those required for short-term (seasonal) storage
A-2.03.03P apply protective coatings protective coatings are applied according to product manufacturers’ procedures
A-2.03.04P protect motorcycle motorcycle is protected using fitted cover
A-2.03.05P return motorcycle into service after short-term (seasonal) storage motorcycle is returned into service after short-term (seasonal) storage according to manufacturers’ specifications
A-2.03.06P return motorcycle into service after long-term storage motorcycle is returned into service after long-term storage according to manufacturers’ specifications

Range of variables

Knowledge
Reference Code Learning Outcomes Learning Objectives
A-2.03.01L demonstrate knowledge of short and long-term storage procedures describe procedures to prepare motorcycle for short-term (seasonal) storage
describe procedures to prepare motorcycle for long-term storage
describe procedures to apply protective coatings
describe procedures to protect motorcycle
describe procedures to return motorcycle into service after short-term (seasonal) storage
describe procedure to return motorcycle into service after long-term storage
describe workplace practices and procedures

Range of variables

A-2.04 Prepares new motorcycles

A-2.04 Prepares new motorcycles
NL NS PE NB QC ON MB SK AB BC NT YT NU
NV yes yes NV ND yes ND ND NV yes ND ND ND
Skills
Reference Code Performance Criteria Evidence of Attainment
A-2.04.01P uncrate and check motorcycle for shipping damage motorcycle is uncrated and checked for shipping damage
A-2.04.02P install and adjust required components required components are installed and adjusted according to manufacturers’ assembly procedures
A-2.04.03P prepare motorcycle for showroom motorcycle is prepared for showroom by detailing according to workplace policies
A-2.04.04P perform pre-delivery inspection (PDI) duties pre-delivery inspection (PDI) duties are performed according to manufacturers’ checklist
A-2.04.05P install factory approved accessories factory approved accessories are installed according to manufacturers’ procedures
A-2.04.06P test ride motorcycle motorcycle is test ridden to confirm it performs to expectations

Range of variables

Knowledge
Reference Code Learning Outcomes Learning Objectives
A-2.04.01L demonstrate knowledge of manufacturers’ recommended uncrating and assembly procedures describe manufacturers’ recommended uncrating procedures
describe manufacturers’ recommended assembly procedures to install and adjust components
describe workplace practices and procedures
A-2.04.02L demonstrate knowledge of preparing motorcycle for showroom describe detailing procedures to prepare motorcycle for showroom
identify items contained in PDI checklist

Range of variables

A-2.05 Conducts safety inspection

A-2.05 Conducts safety inspection
NL NS PE NB QC ON MB SK AB BC NT YT NU
NV yes yes NV ND yes ND ND NV yes ND ND ND
Skills
Reference Code Performance Criteria Evidence of Attainment
A-2.05.01P inspect motorcycle motorcycle is inspected according to jurisdictional safety standards
A-2.05.02P identify safety issues safety issues are identified

Range of variables

Knowledge
Reference Code Learning Outcomes Learning Objectives
A-2.05.01L demonstrate knowledge of safety inspection procedures identify and describe safety issues
describe procedures to perform jurisdictional safety inspection
describe workplace practices and procedures
A-2.05.02L demonstrate knowledge of regulatory requirements pertaining to safety inspections identify jurisdictional safety inspection requirements

Range of variables

A-2.06 Verifies repairs

A-2.06 Verifies repairs
NL NS PE NB QC ON MB SK AB BC NT YT NU
NV yes yes NV ND yes ND ND NV yes ND ND ND
Skills
Reference Code Performance Criteria Evidence of Attainment
A-2.06.01P perform component bench tests component bench tests are performed to confirm component function according to manufacturers’ specifications and procedures
A-2.06.02P perform system function tests system function tests are performed according to manufacturers’ specifications and procedures
A-2.06.03P scan for fault codes fault codes are identified using diagnostic tools and equipment
A-2.06.04P assess road test results road test results are assessed to confirm repairs have been completed

Range of variables

Knowledge
Reference Code Learning Outcomes Learning Objectives
A-2.06.01L demonstrate knowledge of repair verification procedures describe procedures to perform component bench tests
describe procedures to perform system function tests
describe road test result assessment procedures
describe procedures for clearing fault codes
describe workplace practices and procedures

Range of variables

Task A-3 Uses tools, equipment and documentation

Task descriptor

Tools and equipment must be used, maintained and stored in a safe manner to complete all tasks of the trade. Motorcycle technicians must be able to interpret information given by diagnostic tools and measurement instruments.

A-3.01 Uses diagnostic tools and equipment

A-3.01 Uses diagnostic tools and equipment
NL NS PE NB QC ON MB SK AB BC NT YT NU
NV yes yes NV ND yes ND ND NV yes ND ND ND
Skills
Reference Code Performance Criteria Evidence of Attainment
A-3.01.01P select and use diagnostic tools and equipment diagnostic tools and equipment are selected and used according to manufacturers’ procedures
A-3.01.02P organize and store diagnostic tools and equipment diagnostic tools and equipment are organized and stored so that they can be accessed efficiently and safely
A-3.01.03P inspect diagnostic tools and equipment regularly to recognize wear, damage, defects or expiry diagnostic tools and equipment with wear, damage, defects or are expired, are identified according to manufacturers’ information
A-3.01.04P maintain diagnostic tools and equipment diagnostic tools and equipment are maintained according to manufacturers’ information
A-3.01.05P identify, remove or replace defective and outdated diagnostic tools and equipment defective and outdated diagnostic tools and equipment are identified and communicated to management, and removed or replaced according to manufacturers’ requirements
A-3.01.06P calibrate diagnostic tools and equipment diagnostic tools and equipment settings are calibrated to tool manufacturers’ specifications
A-3.01.07P operate diagnostic tools and equipment operation of diagnostic tools and equipment follows manufacturers’ procedures

Range of variables

Knowledge
Reference Code Learning Outcomes Learning Objectives
A-3.01.01L demonstrate knowledge of diagnostic tools and equipment, their characteristics and applications identify types of diagnostic tools and equipment, and describe their characteristics and applications
A-3.01.02L demonstrate knowledge of procedures to use diagnostic tools and equipment describe procedures to clean, organize, maintain and store diagnostic tools and equipment
describe safe operating procedures for diagnostic tools and equipment
describe procedures to replace worn, damaged or defective diagnostic tools and equipment
describe procedures to calibrate and update diagnostic tools and equipment
describe workplace practices and procedures

Range of variables

A-3.02 Uses precision measuring instruments

A-3.02 Uses precision measuring instruments
NL NS PE NB QC ON MB SK AB BC NT YT NU
NV yes yes NV ND yes ND ND NV yes ND ND ND
Skills
Reference Code Performance Criteria Evidence of Attainment
A-3.02.01P select and use precision measuring instruments precision measuring instruments are selected and used according to manufacturers’ specifications
A-3.02.02P organize and store precision measuring instruments precision measuring instruments are organized and stored so that they can be accessed efficiently and maintain their calibration
A-3.02.03P inspect precision measuring instruments regularly to recognize wear, damage or defects precision measuring instruments with wear, damage or defects are identified according to manufacturers’ specifications
A-3.02.04P clean and maintain precision measuring instruments precision measuring instruments are cleaned and maintained
A-3.02.05P identify, remove or replace defective precision measuring instruments defective precision measuring instruments are identified and communicated to management, and removed or replaced according to manufacturers’ specifications
A-3.02.06P calibrate and zero precision measuring instruments precision measuring instruments are calibrated and zeroed according to manufacturers’ specifications
A-3.02.07P operate precision measuring instruments operation of precision measuring instruments follows manufacturers’ procedures
A-3.02.08P interpret information obtained by precision measuring instruments information obtained by precision measuring instruments is interpreted

Range of variables

Knowledge
Reference Code Learning Outcomes Learning Objectives
A-3.02.01L demonstrate knowledge of precision measuring instruments, their characteristics and applications identify types of precision measuring instruments, and describe their characteristics and applications
A-3.02.02L demonstrate knowledge of procedures to use precision measuring instruments describe procedures to clean, organize, maintain and store precision measuring instruments
describe safe operating procedures for precision measuring instruments
describe procedures to replace worn, damaged or defective precision measuring instruments
describe procedures to calibrate and zero precision measuring instruments
describe procedures to interpret information obtained by precision measuring instruments
describe applications for digital and analog precision measuring instruments
describe workplace practices and procedures

Range of variables

A-3.03 Uses hand tools

A-3.03 Uses hand tools
NL NS PE NB QC ON MB SK AB BC NT YT NU
NV yes yes NV ND yes ND ND NV yes ND ND ND
Skills
Reference Code Performance Criteria Evidence of Attainment
A-3.03.01P select and use hand tools hand tools are selected and used in a safe manner and according to task
A-3.03.02P organize and store hand tools hand tools are organized and stored so that they can be accessed efficiently
A-3.03.03P inspect hand tools regularly to identify wear, damage or defects hand tools with wear, damage or defects are identified
A-3.03.04P clean and maintain hand tools hand tools are cleaned and maintained
A-3.03.05P identify, remove, repair or replace defective hand tools defective hand tools are identified and removed, repaired or replaced

Range of variables

Knowledge
Reference Code Learning Outcomes Learning Objectives
A-3.03.01L demonstrate knowledge of hand tools, their characteristics and applications identify types of hand tools, and describe their characteristics and applications
A-3.03.02L demonstrate knowledge of procedures to use hand tools describe procedures to clean, organize, maintain and store hand tools
describe safe operating procedures for hand tools
describe procedures to replace worn, damaged or defective hand tools
describe workplace practices and procedures

Range of variables

A-3.04 Uses heating/cutting tools and equipment

A-3.04 Uses heating/cutting tools and equipment
NL NS PE NB QC ON MB SK AB BC NT YT NU
NV yes yes NV ND yes ND ND NV yes ND ND ND
Skills
Reference Code Performance Criteria Evidence of Attainment
A-3.04.01P select and use heating/cutting tools and equipment heating/cutting tools and equipment are selected and used according to task
A-3.04.02P organize and store heating/cutting tools and equipment heating/cutting tools and equipment are organized so that they can be accessed efficiently and stored according to jurisdictional regulations
A-3.04.03P inspect heating/cutting tools and equipment heating/cutting tools and equipment with wear, damage or defects are identified
A-3.04.04P clean and maintain heating/cutting tools and equipment heating/cutting tools and equipment are cleaned and maintained
A-3.04.05P identify, remove, repair or replace defective heating/cutting tools and equipment defective heating/cutting tools and equipment are identified and communicated to management, and removed, repaired or replaced according to manufacturers’ procedures
A-3.04.06P calibrate heating/cutting tools and equipment heating/cutting tools and equipment are calibrated according to task and materials being used
A-3.04.07P operate heating/cutting tools and equipment heating/cutting tools and equipment are operated according to safety regulations

Range of variables

Knowledge
Reference Code Learning Outcomes Learning Objectives
A-3.04.01L demonstrate knowledge of heating/cutting tools and equipment, their characteristics and applications identify types of heating/cutting tools and equipment, and describe their characteristics and applications
A-3.04.02L demonstrate knowledge of procedures to use heating/cutting tools and equipment describe procedures to clean, organize, maintain and store heating/cutting tools and equipment
describe safe operating procedures for heating/cutting tools and equipment
describe procedures to replace or repair worn, damaged or defective heating/cutting tools and equipment
describe procedures to calibrate heating/cutting tools and equipment
describe workplace practices and procedures
A-3.04.03L demonstrate knowledge of regulatory requirements pertaining to use of heating/cutting tools and equipment identify safety regulations pertaining to use of heating/cutting tools and equipment

Range of variables

A-3.05 Uses pneumatic and electric power tools and equipment

A-3.05 Uses pneumatic and electric power tools and equipment
NL NS PE NB QC ON MB SK AB BC NT YT NU
NV yes yes NV ND yes ND ND NV yes ND ND ND
Skills
Reference Code Performance Criteria Evidence of Attainment
A-3.05.01P select and use pneumatic and electric power tools and equipment pneumatic and electric power tools and equipment are selected and used according to task
A-3.05.02P organize and store pneumatic and electric power tools and equipment pneumatic and electric power tools and equipment are organized and stored safely so that they can be accessed efficiently
A-3.05.03P inspect pneumatic and electric power tools and equipment pneumatic and electric power tools and equipment with wear, damage or defects are identified according to safety regulations
A-3.05.04P clean, lubricate and maintain pneumatic and electric power tools and equipment pneumatic and electric power tools and equipment are cleaned, lubricated and maintained according to tool and equipment manufacturers’ procedures
A-3.05.05P identify, remove, repair or replace defective pneumatic and electric power tools and equipment defective pneumatic and electric power tools and equipment are identified and removed, repaired or replaced according to manufacturers’ procedures
A-3.05.06P operate pneumatic and electric power tools and equipment pneumatic and electric power tools and equipment are operated according to safety regulations

Range of variables

Knowledge
Reference Code Learning Outcomes Learning Objectives
A-3.05.01L demonstrate knowledge of pneumatic and electric power tools and equipment, their characteristics and applications identify types of pneumatic and electric power tools and equipment, and describe their characteristics and applications
A-3.05.02L demonstrate knowledge of procedures to use pneumatic and electric power tools and equipment describe procedures to clean, lubricate, organize, maintain and store pneumatic and electric power tools and equipment
describe safe operating procedures for pneumatic and electric power tools and equipment
describe procedures to replace or repair worn, damaged or defective pneumatic and electric power tools and equipment
describe workplace practices and procedures
A-3.05.03L demonstrate knowledge of regulatory requirements pertaining to use of pneumatic and electric power tools and equipment identify safety regulations pertaining to use of pneumatic and electric power tools and equipment

Range of variables

A-3.06 Uses shop equipment

A-3.06 Uses shop equipment
NL NS PE NB QC ON MB SK AB BC NT YT NU
NV yes yes NV ND yes ND ND NV yes ND ND ND
Skills
Reference Code Performance Criteria Evidence of Attainment
A-3.06.01P select and use shop equipment shop equipment is selected and used according to task and manufacturers’ procedures
A-3.06.02P organize and store shop equipment shop equipment is organized so that it can be accessed efficiently and stored according to jurisdictional regulations
A-3.06.03P inspect shop equipment shop equipment with wear, damage, defects or are expired are identified according to safety regulations and manufacturers’ information
A-3.06.04P clean, lubricate and maintain shop equipment shop equipment is cleaned, lubricated and maintained according to manufacturers’ procedures
A-3.06.05P identify, remove, repair or replace defective shop equipment defective shop equipment is identified and communicated to management, and removed, repaired or replaced according to manufacturers’ information
A-3.06.06P calibrate shop equipment shop equipment is calibrated to equipment manufacturers’ specifications
A-3.06.07P operate shop equipment shop equipment is operated according to safety regulations and manufacturers’ procedures

Range of variables

Knowledge
Reference Code Learning Outcomes Learning Objectives
A-3.06.01L demonstrate knowledge of shop equipment, their characteristics and applications identify types of shop equipment, and describe their characteristics and applications
A-3.06.02L demonstrate knowledge of procedures to use shop equipment describe procedures to clean, lubricate, organize, maintain and store shop equipment
describe safe operating procedures for shop equipment
describe procedures to replace or repair worn, damaged or defective shop equipment
describe procedures to calibrate shop equipment
describe workplace practices and procedures
A-3.06.03L demonstrate knowledge of regulatory requirements pertaining to use of shop equipment identify safety regulations pertaining to use of shop equipment

Range of variables

A-3.07 Uses documentation

A-3.07 Uses documentation
NL NS PE NB QC ON MB SK AB BC NT YT NU
NV yes yes NV ND yes ND ND NV yes ND ND ND
Skills
Reference Code Performance Criteria Evidence of Attainment
A-3.07.01P interpret information in technical manuals/data sheets and bulletins information in technical manuals/data sheets and bulletins is interpreted to aid in service and repair operations
A-3.07.02P interpret trade terminology and information on work orders (repair orders) and estimates trade terminology and information on work orders (repair orders) and estimates are interpreted to carry out service and repair procedures
A-3.07.03P maintain service records and maintenance logs service records and maintenance logs are maintained according to manufacturers’ scheduled maintenance
A-3.07.04P document diagnostic findings diagnostic findings are documented to determine service required
A-3.07.05P provide parts list and recommended repairs parts list and recommended repairs are provided in writing

Range of variables

Knowledge
Reference Code Learning Outcomes Learning Objectives
A-3.07.01L demonstrate knowledge of trade-related documentation and its use identify and interpret sources of motorcycle-related information
identify types of trade-related documentation, and describe their purpose, applications and procedures for use
identify and interpret information in technical manuals/data sheets and bulletins
identify information required for service records and maintenance logs
identify types of reports, and describe their purpose and applications
A-3.07.02L demonstrate knowledge of procedures to prepare reports identify diagnostic findings to determine service required
describe procedures to prepare written estimate
describe workplace practices and procedures

Range of variables

Task A-4 Uses communication and mentoring techniques

Task descriptor

Learning in the trades is done primarily in the workplace with tradespeople passing on their skills and knowledge to apprentices, as well as sharing knowledge among themselves. Apprenticeship is, and always has been about mentoring – learning workplace skills and passing them on. Because of the importance of this to the trade, this task covers the activities related to communication in the workplace and mentoring skills.

A-4.01 Uses communication techniques

A-4.01 Uses communication techniques
NL NS PE NB QC ON MB SK AB BC NT YT NU
NV yes yes NV ND yes ND ND NV yes ND ND ND
Skills
Reference Code Performance Criteria Evidence of Attainment
A-4.01.01P demonstrate communication practices with individuals or in a group instructions and messages are understood by all parties involved in communication
A-4.01.02P listen using active listening practices active listening practices are utilized
A-4.01.03P receive and respond to feedback on work response to feedback indicates understanding and corrective measures are taken
A-4.01.04P explain and provide feedback explanation and feedback is provided and task is carried out as directed
A-4.01.05P use questioning to improve communication questions are used to enhance understanding, on the job training and goal setting
A-4.01.06P participate in safety and information meetings meetings are attended, information is relayed to workforce, and applied
A-4.01.07P participate in customer contact providing explanation of service or repairs required explanation of service or repairs required are communicated to customer in a clear and concise format

Range of variables

Knowledge
Reference Code Learning Outcomes Learning Objectives
A-4.01.01L demonstrate knowledge of trade terminology define terminology used in the trade
A-4.01.02L demonstrate knowledge of effective communication practices describe importance of using effective verbal and non-verbal communication with people in workplace
identify sources of information to effectively communicate
identify communication and learning styles
describe effective listening and speaking skills
identify personal responsibilities and attitudes that contribute to on-the-job success
identify value of diversity in workplace
identify communication that constitutes harassment and discrimination

Range of variables

A-4.02 Uses mentoring techniques

A-4.02 Uses mentoring techniques
NL NS PE NB QC ON MB SK AB BC NT YT NU
NV yes yes NV ND yes ND ND NV yes ND ND ND
Skills
Reference Code Performance Criteria Evidence of Attainment
A-4.02.01P identify and communicate learning objective and point of lesson apprentice or learner can explain objective and point of lesson
A-4.02.02P link lesson to other lessons and job lesson order and unplanned learning opportunities are defined
A-4.02.03P demonstrate performance of a skill to an apprentice or learner steps required to demonstrate a skill are performed
A-4.02.04P set up conditions required for apprentice or learner to practice a skill practice conditions are set up so that skill can be practiced safely by apprentice or learner
A-4.02.05P assess apprentice or learner’s ability to perform tasks with increasing independence performance of apprentice or learner improves with practice to a point where skill can be done with little supervision
A-4.02.06P give supportive and corrective feedback apprentice or learner adopts best practice after having been given supportive or corrective feedback
A-4.02.07P support apprentices or learners in pursuing technical training opportunities technical training is completed within timeframe prescribed by apprenticeship authority and manufacturers’ timeframe
A-4.02.08P support anti-harassment in workplace workplace is harassment and discrimination-free
A-4.02.09P assess apprentice or learner suitability to trade during probationary period apprentice or learner is given feedback that helps them identify their own strengths and weaknesses and suitability for trade

Range of variables

Knowledge
Reference Code Learning Outcomes Learning Objectives
A-4.02.01L demonstrate knowledge of strategies for learning skills in workplace describe importance of individual experience
describe shared responsibilities for workplace learning
determine one’s own learning preferences and explain how these relate to learning new skills
describe importance of different types of skills in workplace
describe importance of essential skills in workplace
identify different learning styles
identify different learning needs and strategies to meet them
identify strategies to assist in learning a skill
A-4.02.02L demonstrate knowledge of strategies for teaching workplace skills identify different roles played by a workplace mentor
describe teaching skills
identify how to choose a good time to present a lesson
explain importance of linking lessons
identify components of skill (context)
describe considerations in setting up opportunities for skill practice
explain importance of providing feedback
identify techniques for giving effective feedback
describe a skills assessment
identify methods of assessing progress
explain how to adjust lesson to different situations

Range of variables