Table of Contents
Task A-1 Performs safety-related functions
Task Descriptor
Automotive service technicians create and maintain a safe work environment to ensure safety of equipment and personnel. They must wear personal protective equipment (PPE), use safety equipment, and follow manufacturers’ service information when performing certain tasks.
Automotive service technicians are increasingly working on electric motors, inverters, converters, high voltage batteries and associated support systems in hybrid and electric vehicles (EV). Safety is of paramount importance due to the risk of electrocution when working with high voltages.
A-1.01 - Maintains safe work environment
A-1.01 - Maintains safe work environment
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Skills
| Reference Code |
Performance Criteria |
Evidence of Attainment |
| A-1.01.01P |
recognize potential worksite hazards and hazardous materials |
worksite hazards and hazardous materials are identified according to safety regulations |
| A-1.01.02P |
apply jurisdictional safety regulations |
jurisdictional safety regulations are located, identified and applied |
| A-1.01.03P |
handle, remove, recycle and dispose of hazardous materials |
hazardous materials are handled, removed, recycled and disposed of according to jurisdictional regulations and manufacturers’ service information |
| A-1.01.04P |
perform sensory inspection of vehicles |
vehicles are inspected prior to test drive to ensure safe operation |
| A-1.01.05P |
maintain clean and clutter-free work area |
work area is kept clean and clutter-free according to jurisdictional regulations and workplace policies |
| A-1.01.06P |
adhere to manufacturers’ safety guidelines |
manufacturers’ safety guidelines are followed when working on a vehicle or using equipment |
| A-1.01.07P |
remove, repair or replace defective equipment |
defective equipment is removed, repaired or replaced according to manufacturers’ service information |
| A-1.01.08P |
report hazards and safety concerns to supervisor |
supervisor is notified of all hazards and safety concerns |
Range of Variables
- worksite hazards include: spills; noise level; poor air quality; obstructions; defective equipment; flammable, reactive, toxic and explosive materials
- hazardous materials include: supplemental restraint system components, batteries, automotive fluids and chemicals, cleaning fluids and chemicals
- safety regulations include: Occupational Health and Safety (OH&S), Workplace Hazardous Materials Information System (WHMIS)/Globally Harmonized System (GHS)
- manufacturers’ service information includes: maintenance schedule, specifications, recommendations, procedures, standards, bulletins, schematics
- hazards include: personal, environmental, shop/facility (fire, explosion, gases), vehicle (restraint systems, high voltage systems, high pressure fuel systems)
Knowledge
| Reference Code |
Learning Outcomes |
Learning Objectives |
| A-1.01.01L |
demonstrate knowledge of safe work practices |
describe safe work practices to maintain a safe work environment |
| describe procedures to handle, store, recycle and dispose of hazardous materials |
| A-1.01.02L |
demonstrate knowledge of training and certification requirements related to workplace safety |
identify training and certification requirements related to workplace safety |
| A-1.01.03L |
demonstrate knowledge of regulatory requirements pertaining to safety |
identify and describe jurisdictional safety regulations to maintain a safe work environment |
| identify components of Workplace Hazardous Materials Information System (WHMIS)/Globally Harmonized System (GHS) |
| identify and describe jurisdictional requirements for handling, recycling and disposing of hazardous materials |
Range of Variables
- hazardous materials include: supplemental restraint system components, batteries, automotive fluids and chemicals, cleaning fluids and chemicals
- training and certification requirements include: WHMIS/GHS, first aid, refrigerant-handling training
- safety regulations include: Occupational Health and Safety (OH&S), Workplace Hazardous Materials Information System (WHMIS)/Globally Harmonized System (GHS)
- components of components of Workplace Hazardous Materials Information System (WHMIS)/Globally Harmonized System (GHS) include: safety data sheets (SDS), labels, training
A-1.02 - Uses personal protective equipment (PPE) and safety equipment
A-1.02 - Uses personal protective equipment (PPE) and safety equipment
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Skills
| Reference Code |
Performance Criteria |
Evidence of Attainment |
| A-1.02.01P |
select PPE and safety equipment required for specific tasks |
PPE and safety equipment are selected and used according to location, environment, application, jurisdictional regulations and manufacturers’ service information |
| A-1.02.02P |
recognize workplace hazards that require use of PPE and safety equipment |
workplace hazards that require use of PPE and safety equipment are determined according to task |
| A-1.02.03P |
inspect and maintain PPE and safety equipment |
PPE and safety equipment are inspected and maintained according to jurisdictional regulations and manufacturers’ service information |
| A-1.02.04P |
operate safety equipment |
safety equipment is operated according to jurisdictional regulations and manufacturers’ service information |
| A-1.02.05P |
identify, remove and replace defective PPE |
defective PPE is identified, removed or replaced according to manufacturers’ service information |
| A-1.02.06P |
identify, remove, service or replace defective safety equipment |
defective safety equipment is identified, removed or replaced according to manufacturers’ service information |
| A-1.02.07P |
report defective PPE and safety equipment to supervisor |
supervisor is notified of defective PPE and safety equipment according to jurisdictional regulations |
Range of Variables
- PPE includes: work boots, ear protection, eye protection, face shields, insulated clothing, fire-resistant clothing, respirators
- safety equipment includes: jack stands, exhaust ventilation fans, fire extinguishers, lock-out devices, insulated equipment
- jurisdictional regulations include: WHMIS/GHS, OH&S
- manufacturers’ service information includes: maintenance schedule, specifications, recommendations, procedures, standards, bulletins, schematics
- workplace hazards include: personal, environmental, shop/facility (fire, explosion, gases), vehicle (restraint systems, high voltage systems, high pressure fuel systems)
Knowledge
| Reference Code |
Learning Outcomes |
Learning Objectives |
| A-1.02.01L |
demonstrate knowledge of PPE and safety equipment, their characteristics, applications, limitations and procedures for use |
identify types of PPE and safety equipment, and describe their characteristics, applications, limitations and procedures for use |
| describe handling, storage and maintenance of PPE and safety equipment |
| A-1.02.02L |
demonstrate knowledge of training and certification requirements for PPE and safety equipment |
identify training and certification requirements pertaining to PPE and safety equipment |
| A-1.02.03L |
demonstrate knowledge of regulatory requirements pertaining to PPE and safety equipment |
identify safety manuals, standards and jurisdictional regulations pertaining to PPE and safety equipment |
Range of Variables
- PPE includes: work boots, ear protection, eye protection, face shields, insulated clothing, fire-resistant clothing, respirators
- safety equipment includes: jack stands, exhaust ventilation fans, fire extinguishers, lock-out devices, insulated equipment
- jurisdictional regulations include: WHMIS/GHS, OH&S
A-1.03 - Implements specific safety protocols for hybrid and electric vehicles (EV)
A-1.03 - Implements specific safety protocols for hybrid and electric vehicles (EV)
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Skills
| Reference Code |
Performance Criteria |
Evidence of Attainment |
| A-1.03.01P |
select and use PPE and safety equipment specific to hybrid and EV systems |
PPE and safety equipment specific to hybrid and EV systems is selected and used according to standards and regulations, and manufacturers’ service information |
| A-1.03.02P |
complete safety preparation before starting work on hybrid and EV systems |
safety preparations are completed before starting work on hybrid and EV systems according to standards and regulations, and manufacturers’ service information |
| A-1.03.03P |
recognize safety hazards specific to working on hybrid vehicles and EVs |
safety hazards specific to working on hybrid vehicles and EVs are identified |
| A-1.03.04P |
ensure that safety protocols for hybrid and EV systems have been implemented |
safety protocols for hybrid and EV systems have been implemented according to standards and regulations, and manufacturers’ service information |
Range of Variables
- PPE and safety equipment specific to hybrid and EV systems include: insulated clothing (e.g. gloves, arc flash suit, helmets, aprons), pylons, high voltage specific tools, safety hook, lock-out, tag-out, glasses, facemask
- standards and regulations include: CSA (e.g., z462), jurisdictional regulations
- manufacturers’ service information includes: maintenance schedule, specifications, recommendations, procedures, standards, bulletins, schematics
- safety hazards specific to working on hybrid vehicles and EVs include: fire, electrocution, burns, arc flash
- safety protocols for hybrid and EV systems include: safe work procedures for high voltage, manufacturers’ safety procedures, maintenance facility requirements, vehicle shut down procedures, high voltage disconnecting procedures, lifting procedures
Knowledge
| Reference Code |
Learning Outcomes |
Learning Objectives |
| A-1.03.01L |
demonstrate knowledge of PPE and safety equipment specific to hybrid and EV systems, their characteristics, applications and procedures for use |
identify types of PPE and safety equipment specific to hybrid and EV systems, and describe their characteristics, applications and procedures for use |
| A-1.03.02L |
demonstrate knowledge of safety protocols for hybrid and EV systems |
identify safety protocols pertaining to hybrid and EV systems |
| identify safety hazards specific to working on hybrid vehicles and EVs and safe work practices |
| A-1.03.03L |
demonstrate knowledge of regulatory requirements pertaining to hybrid and EV systems |
identify and interpret standards and regulations pertaining to hybrid and EV systems |
Range of Variables
- PPE and safety equipment specific to hybrid and EV systems include: insulated clothing (e.g. gloves, arc flash suit, helmets, aprons), pylons, high voltage specific tools, safety hook, lock-out, tag-out, glasses, facemask
- standards and regulations include: CSA (e.g., z462), jurisdictional regulations
Task A-2 Uses tools, equipment and documentation
Task Descriptor
Automotive service technicians use tools and equipment to perform all tasks in their trade in a safe and efficient manner. They maintain these tools and equipment to ensure longevity and safe operation.
They reference different sources of documentation to prepare job action plans, and diagnose and repair systems.
A-2.01 - Uses tools and equipment
A-2.01 - Uses tools and equipment
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Skills
| Reference Code |
Performance Criteria |
Evidence of Attainment |
| A-2.01.01P |
organize and store personal tools and equipment |
personal tools and equipment are organized and stored so that they can be accessed efficiently |
| A-2.01.02P |
organize and store shop tools and equipment |
shop tools and equipment are organized and stored according to shop standards and safety regulations |
| A-2.01.03P |
inspect tools and equipment regularly |
tools and equipment are inspected regularly to recognize worn, damaged, defective or expired tools and equipment according to safety regulations and manufacturers’ service information |
| A-2.01.04P |
clean, lubricate and maintain tools and equipment |
tools and equipment are cleaned, lubricated and maintained according to manufacturers’ service information |
| A-2.01.05P |
identify, remove, repair or replace defective equipment |
defective equipment is identified and communicated to management, and removed, repaired or replaced according to manufacturers’ service information |
| A-2.01.06P |
calibrate measuring and testing devices |
measuring and testing devices’ settings are calibrated to manufacturers’ service information |
| A-2.01.07P |
operate shop tools and equipment |
shop tools and equipment are operated according to manufacturers’ service information |
Range of Variables
- shop tools and equipment include: brake lathe, tire changing machine, wheel balancer, battery chargers, vices, presses, parts washers, oil bins, welding, cutting and heating equipment, inductive heating equipment
- manufacturers’ service information includes: maintenance schedule, specifications, recommendations, procedures, standards, bulletins, schematics
- measuring and testing devices include: micrometers, vernier calipers, pressure gauges, torque wrenches
Knowledge
| Reference Code |
Learning Outcomes |
Learning Objectives |
| A-2.01.01L |
demonstrate knowledge of hand and power tools, their characteristics, applications, maintenance and procedures for use |
identify types of hand tools and describe their characteristics, applications and procedures for use |
| describe procedures used to store and maintain hand tools |
| identify types of power tools and describe their characteristics, applications and procedures for use |
| describe procedures used to store and maintain power tools |
| describe safe operating procedures for hand and power tools |
| A-2.01.02L |
demonstrate knowledge of measuring and testing devices, their characteristics, applications, maintenance and procedures for use |
identify types of measuring and testing devices and describe their characteristics, applications and procedures for use |
| describe procedures used to store and maintain measuring and testing devices |
| A-2.01.03L |
demonstrate knowledge of shop tools and equipment, their characteristics, applications, maintenance and procedures for use |
identify types of shop tools and equipment and describe their characteristics, applications and procedures for use |
| describe procedures used to store and maintain shop tools and equipment |
| A-2.01.04L |
demonstrate knowledge of welding, cutting and heating equipment, their characteristics, applications, maintenance and procedures for use |
identify types of welding, cutting and heating equipment, and describe their characteristics, applications and procedures for use |
Range of Variables
- power tools include: electric, pneumatic, hydraulic
- measuring and testing devices include: micrometers, vernier calipers, pressure gauges, torque wrenches
- shop tools and equipment include: brake lathe, tire changing machine, wheel balancer, battery chargers, vices, presses, parts washers, oil bins, welding, cutting and heating equipment, inductive heating equipment
- welding, cutting and heating equipment includes: oxy-acetylene heating and cutting, gas metal arc welding (GMAW), metal inert gas welding (MIG), shielded metal arc welding (SMAW)
A-2.02 - Uses fasteners, tubing, hoses and fittings
A-2.02 - Uses fasteners, tubing, hoses and fittings
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Skills
| Reference Code |
Performance Criteria |
Evidence of Attainment |
| A-2.02.01P |
select fasteners |
fasteners are selected by size, grade, thread pitch and type according to application and manufacturers’ service information |
| A-2.02.02P |
remove and install fasteners |
fasteners are removed and installed according to grade, manufacturers’ torque specifications and procedures |
| A-2.02.03P |
extract broken or damaged fasteners |
broken or damaged fasteners are removed |
| A-2.02.04P |
restore damaged threads |
damaged threads are restored to usable condition |
| A-2.02.05P |
select tubing, hoses and fittings |
tubing, hoses and fittings are selected according to application and manufacturers’ service information |
| A-2.02.06P |
flare tubing |
tubing is flared according to standards, application and manufacturers’ service information |
Range of Variables
- manufacturers’ service information includes: maintenance schedule, specifications, recommendations, procedures, standards, bulletins, schematics
- torque specifications include: tensile strength, torque-to-yield (single-use), angles
Knowledge
| Reference Code |
Learning Outcomes |
Learning Objectives |
| A-2.02.01L |
demonstrate knowledge of fasteners, tubing, hoses and fittings, their characteristics, applications and procedures for use |
identify types of fasteners and describe their characteristics, applications and procedures for use |
| identify types of tubing and hoses and describe their characteristics, applications and procedures for use |
| identify types of fittings and flares, and describe their characteristics, applications and procedures for use |
| A-2.02.02L |
demonstrate knowledge of procedures to use fasteners, tubing, hoses and fittings |
describe procedures to use fasteners, tubing, hoses and fittings |
Range of Variables
- flares include: single, double (imperial), International Standards Organization (ISO) (metric)
A-2.03 - Uses hoisting and lifting equipment
A-2.03 - Uses hoisting and lifting equipment
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Skills
| Reference Code |
Performance Criteria |
Evidence of Attainment |
| A-2.03.01P |
determine vehicle or item lifting points and required adapters and extensions |
vehicle or item lifting points and required adapters and extensions are used and determined according to manufacturers’ service information |
| A-2.03.02P |
determine type and capacity of hoisting and lifting equipment required for vehicle or item to be lifted |
type and capacity of hoisting and lifting equipment is selected according to type of vehicle or item to be lifted |
| A-2.03.03P |
operate vehicle hoists |
vehicle hoists are operated according to manufacturers’ recommendations and safe operating procedures |
| A-2.03.04P |
operate shop lifting equipment |
shop lifting equipment is operated according to manufacturers’ safe operating procedures |
| A-2.03.05P |
inspect hoisting and lifting equipment |
hoisting and lifting equipment is inspected according to manufacturers’ service information and jurisdictional regulations |
| A-2.03.06P |
remove from service or replace defective hoisting and lifting equipment |
defective hoisting and lifting equipment is removed from service or replaced according to jurisdictional regulations |
Range of Variables
- manufacturers’ service information includes: maintenance schedule, specifications, recommendations, procedures, standards, bulletins, schematics
- shop lifting equipment includes: chain falls, overhead cranes, hydraulic jacks/transmission jacks, engine hoists, battery tables/lifts
Knowledge
| Reference Code |
Learning Outcomes |
Learning Objectives |
| A-2.03.01L |
demonstrate knowledge of vehicle hoists, their components, characteristics, applications and maintenance |
identify types of vehicle hoists and accessories, and describe their characteristics and applications |
| describe procedures used to inspect, store and maintain vehicle hoists and accessories |
| A-2.03.02L |
demonstrate knowledge of procedures used to operate vehicle hoists and accessories |
describe procedures used to operate vehicle hoists and accessories |
| identify hazards and describe safe work practices pertaining to vehicle hoists and accessories |
| A-2.03.03L |
demonstrate knowledge of shop lifting equipment, their characteristics, applications and procedures for use |
identify types of shop lifting equipment and describe their characteristics and applications |
| describe procedures used to inspect, store and maintain shop lifting equipment |
| A-2.03.04L |
demonstrate knowledge of procedures used to operate shop lifting equipment |
describe procedures used to operate shop lifting equipment |
| identify hazards and describe safe work practices pertaining to shop lifting equipment |
Range of Variables
- hazards include: ceiling heights, overhead wires, uneven surfaces
- safe work practices include: supervision of lifts, securing work area, communication
- shop lifting equipment includes: chain falls, overhead cranes, hydraulic jacks/transmission jacks, engine hoists, battery tables/lifts
A-2.04 - Uses electronic service tools and systems for diagnostics and programming
A-2.04 - Uses electronic service tools and systems for diagnostics and programming
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Skills
| Reference Code |
Performance Criteria |
Evidence of Attainment |
| A-2.04.01P |
use software applications |
software applications are used according to manufacturers’ service information |
| A-2.04.02P |
verify software application version, download from manufacturer, and upload correct calibration to control module |
software application version is verified, downloaded from manufacturer, and correct calibration is uploaded to control module |
| A-2.04.03P |
select and use electronic service tools |
electronic service tools are selected and used according to task and manufacturers’ service information |
| A-2.04.04P |
download and document reports from equipment control module, and forward to original equipment manufacturer (OEM) or advisors |
reports from equipment control module are downloaded and documented, and forwarded to OEM or advisors |
| A-2.04.05P |
monitor data and parameters |
data and parameters are monitored for operational status according to manufacturers’ service information |
| A-2.04.06P |
adjust parameters |
parameters are adjusted according to customer request and manufacturers’ service information |
| A-2.04.07P |
interpret diagnostic results and reports |
diagnostic results and reports are interpreted to determine failure and required repair |
Range of Variables
- software applications include: OEM diagnostic and operating software, online technical support, remote monitoring systems
- manufacturers’ service information includes: maintenance schedule, specifications, recommendations, procedures, standards, bulletins, schematics
- electronic service tools include: laptops, smart phones, tablets, on-board diagnostic II (OBDII) adaptors, scanners
- data includes: temperatures, speeds, pressures, switch states, state of charge, fuel trims, altitude changes, rotational speeds, system status, positions, voltages
- parameters include: speeds, temperatures, pressures, volumes
Knowledge
| Reference Code |
Learning Outcomes |
Learning Objectives |
| A-2.04.01L |
demonstrate knowledge of using electronic service tools for diagnostics and programming |
describe software applications used in diagnostics and programming |
| identify types of electronic service tools used in diagnostics and programming, and describe their characteristics, applications and procedures for use |
| describe manufacturers’ programming and monitoring procedures |
| describe data and parameters of diagnostic results and reports |
Range of Variables
- electronic service tools include: laptops, smart phones, tablets, on-board diagnostic II (OBDII) adaptors, scanners
- software applications include: OEM diagnostic and operating software, online technical support, remote monitoring systems
- data includes: temperatures, speeds, pressures, switch states, state of charge, fuel trims, altitude changes, rotational speeds, system status, positions, voltages
- parameters include: speeds, temperatures, pressures, volumes
A-2.05 - Uses documentation and technical information
A-2.05 - Uses documentation and technical information
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Skills
| Reference Code |
Performance Criteria |
Evidence of Attainment |
| A-2.05.01P |
access technical diagnostic and repair information |
technical diagnostic and repair information is accessed |
| A-2.05.02P |
locate and interpret identification codes |
identification codes found on vehicles and vehicle components are located and interpreted |
| A-2.05.03P |
locate and reference most recent technical information |
most recent technical information is located and referenced for diagnostic, servicing and repair procedures |
| A-2.05.04P |
interpret and apply technical information to task |
technical information is interpreted and applied to task |
| A-2.05.05P |
document service history |
service history is documented according to company policies and procedures, manufacturers’ requirements and jurisdictional regulations |
| A-2.05.06P |
create documents |
documents are created according to company policies |
| A-2.05.07P |
complete safety-related documents |
safety-related documents are completed according to jurisdictional regulations, and company policies and procedures |
| A-2.05.08P |
document work-related information |
work-related information is documented according to company policies and procedures, and manufacturers’ requirements |
Range of Variables
- identification codes include: vehicle identification number (VIN), component identification codes, diagnostic indicators, safety placards and decals, information labels, part numbers, serial numbers
- technical information includes: online service and parts information, troubleshooting trees, flow charts, schematics, technical drawings, specifications, test results, parameters, technical service bulletins (TSB), warranty bulletins, service records, preventative maintenance records
- service history includes: motor vehicle inspections, warranty records, preventative maintenance documents, failure analysis using photographs
- documents include: work orders, estimates, history, preventative maintenance reports and schedules, schematics and service information, TSB, industry standard labour guides, pre-delivery inspection reports
- safety-related documents include: accident reports, injury reports, safety inspection reports, safety warning labels and symbols, workplace hazard reports including hazard analysis
- work-related information includes: technician hours worked, odometer reading, VIN, parts used, service descriptions, scan data
Knowledge
| Reference Code |
Learning Outcomes |
Learning Objectives |
| A-2.05.01L |
demonstrate knowledge of trade-related documents, their characteristics and applications |
identify and interpret types of trade-related documents and describe their characteristics and applications |
| identify trade-related identification codes and technical information |
| identify work-related information to be recorded |
| A-2.05.02L |
demonstrate knowledge of preparing, completing and using trade-related documents |
describe procedures used to prepare, complete and use trade-related documents |
| document vehicle service history |
| describe procedures used to prepare safety-related documents |
Range of Variables
- documents include: work orders, estimates, history, preventative maintenance reports and schedules, schematics and service information, TSB, industry standard labour guides, pre-delivery inspection reports
- identification codes include: vehicle identification number (VIN), component identification codes, diagnostic indicators, safety placards and decals, information labels, part numbers, serial numbers
- technical information includes: online service and parts information, troubleshooting trees, flow charts, schematics, technical drawings, specifications, test results, parameters, technical service bulletins (TSB), warranty bulletins, service records, preventative maintenance records
- work-related information includes: technician hours worked, odometer reading, VIN, parts used, service descriptions, scan data
- service history includes: motor vehicle inspections, warranty records, preventative maintenance documents, failure analysis using photographs
- safety-related documents include: accident reports, injury reports, safety inspection reports, safety warning labels and symbols, workplace hazard reports including hazard analysis
Task A-3 Uses communication and mentoring techniques
Task Descriptor
Learning in the trades is done primarily in the workplace with tradespeople passing on their skills and knowledge to apprentices, as well as sharing knowledge among themselves. Apprenticeship is, and always has been about mentoring – learning workplace skills and passing them on. Because of the importance of this to the trade, this task covers the activities related to communication in the workplace and mentoring skills.
A-3.01 - Uses communication techniques
A-3.01 - Uses communication techniques
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Skills
| Reference Code |
Performance Criteria |
Evidence of Attainment |
| A-3.01.01P |
demonstrate communication practices with individuals or in a group |
instructions and messages are interpreted by all parties involved in communication |
| A-3.01.02P |
listen using active listening practices |
active listening practices are utilized |
| A-3.01.03P |
recognize alternative communication skills and accommodations for them that may be used in the workplace |
alternative communication skills and accommodations for them are recognized |
| A-3.01.04P |
speak clearly using correct industry terminology to ensure understanding |
understanding of message is confirmed by both parties |
| A-3.01.05P |
receive and respond to instructions |
response to instructions indicates understanding |
| A-3.01.06P |
receive and respond to feedback on work completed or performed |
response to feedback indicates understanding and corrective measures are taken |
| A-3.01.07P |
explain and provide feedback |
explanation and feedback are provided and task is carried out as directed |
| A-3.01.08P |
use questions to improve communication |
questions enhance understanding, on‑the‑job training and goal setting |
| A-3.01.09P |
participate in safety and information meetings |
meetings are attended, information is relayed to workforce, and is applied |
| A-3.01.10P |
send and receive electronic messages |
electronic messages are sent and received using professionalism, plain language and clear expressions according to company policy |
Range of Variables
- active listening includes: understanding, interpreting, reflecting, responding, paraphrasing
- alternative communication skills include: sign language, written communication, body/facial expression
- electronic messages include: email, text messages
Knowledge
| Reference Code |
Learning Outcomes |
Learning Objectives |
| A-3.01.01L |
demonstrate knowledge of trade terminology |
define terminology used in trade |
| A-3.01.02L |
demonstrate knowledge of effective communication practices |
describe importance of using effective verbal and non-verbal communication with people in the workplace |
| identify sources of information to effectively communicate |
| identify communication and learning styles |
| describe effective listening and speaking skills |
| demonstrate awareness of alternative communication skills that may be present in workplace |
| describe how to receive and give instructions effectively |
| identify personal responsibilities and attitudes that contribute to on-the-job success |
| identify value of equity, diversity and inclusion in workplace |
| identify communication that constitutes bullying, harassment and discrimination |
| identify communication styles appropriate to different systems and applications of electronic messages |
Range of Variables
- people in the workplace include: other tradespeople, colleagues, apprentices, supervisors, clients, jurisdictional representatives, manufacturers
- sources of information include: regulations, codes, occupational health and safety requirements, jurisdictional requirements, prints, drawings, specifications, company and client documentation
- learning styles include: visual, auditory, reading, writing, kinesthetic
- alternative communication skills include: sign language, written communication, body/facial expression
- personal responsibilities and attitudes include: asking questions, working safely, accepting constructive feedback, time management and punctuality, respect for authority, good stewardship of materials, tools and property, efficient work practice
- harassment: as defined by the Canadian and jurisdictional Human Rights Commissions
- discrimination: as defined by the Canadian Human Rights Act and jurisdictional human rights laws
- electronic messages include: email, text messages
A-3.02 - Uses mentoring techniques
A-3.02 - Uses mentoring techniques
| NL |
NS |
PE |
NB |
QC |
ON |
MB |
SK |
AB |
BC |
NT |
YT |
NU |
| yes |
yes |
NV |
yes |
ND |
yes |
yes |
no |
yes |
yes |
NV |
NV |
NV |
Skills
| Reference Code |
Performance Criteria |
Evidence of Attainment |
| A-3.02.01P |
identify and communicate learning objective and point of lesson |
apprentice or learner can explain objective and point of lesson |
| A-3.02.02P |
link lesson to other lessons and project |
lesson order and unplanned learning opportunities are defined |
| A-3.02.03P |
demonstrate performance of a skill to an apprentice or learner |
steps required to demonstrate a skill are performed |
| A-3.02.04P |
set up conditions required for apprentice or learner to practice a skill |
practice conditions are set up so that skill can be practiced safely by apprentice or learner |
| A-3.02.05P |
assess apprentice or learner’s ability to perform tasks with increasing independence |
performance of apprentice or learner improves with practice to a point where task can be done with little supervision |
| A-3.02.06P |
give supportive and corrective feedback |
apprentice or learner adopts best practice after having been given supportive or corrective feedback |
| A-3.02.07P |
support apprentices or learners in pursuing technical training opportunities |
technical training is completed within timeframe prescribed by apprenticeship authority |
| A-3.02.08P |
support anti-harassment and anti-discrimination practices, guidelines and policies in workplace |
workplace is harassment and discrimination-free |
| A-3.02.09P |
assess apprentice or learner suitability to trade during probationary period |
apprentice or learner is given constructive feedback that helps them identify their own strengths and weaknesses and suitability for the trade |
Range of Variables
- steps required to demonstrate a skill include: understanding who, what, where, when, why, and how; explaining; showing; giving encouragement; following up to ensure skill is performed correctly
- practice conditions means: guided, limited independence, full independence
- harassment: as defined by the Canadian and jurisdictional Human Rights Commissions
- discrimination: as defined by the Canadian Human Rights Act and jurisdictional human rights laws
Knowledge
| Reference Code |
Learning Outcomes |
Learning Objectives |
| A-3.02.01L |
demonstrate knowledge of strategies for learning skills in workplace |
describe importance of individual experience |
| describe shared responsibilities for workplace learning |
| determine one’s own learning preferences and explain how these relate to learning new skills |
| describe importance of different types of skills in workplace |
| describe importance of skills for success (essential skills) in workplace |
| identify different learning styles |
| identify different learning needs and strategies to meet them |
| identify strategies to assist in learning a skill |
| A-3.02.02L |
demonstrate knowledge of strategies for teaching workplace skills |
identify different roles played by workplace mentor |
| describe teaching skills |
| explain importance of identifying point of lesson |
| identify how to choose a good time to present lesson |
| explain importance of linking lessons |
| identify context for learning skills |
| describe considerations in setting up opportunities for skill practice |
| explain importance of providing feedback |
| identify techniques for giving effective feedback |
| describe a skills assessment |
| identify methods of assessing progress |
| explain how to adjust lesson to different situations |
Range of Variables
- skills for success (essential skills) are: adaptability, collaboration, communication, creativity and innovation, digital, numeracy, problem solving, reading, writing
- learning styles include: visual, auditory, reading, writing, kinesthetic
- learning needs include: learning disabilities, learning preferences, language proficiency
- strategies to assist in learning a skill include: understanding the basic principles of instruction, developing coaching skills, being mature and patient, providing feedback
- teaching skills include: identifying point of lesson, linking lesson, demonstrating skill, providing practice, giving feedback, assessing skills and progress